DKB
Contributor Level: Cruise Director

Review by HermanBarbara

Poorly managed and oriented to cheap.

In response to review, DKB says ...

A note in favor of the ship's Captain. The captain sails that route weekly and also knows toe weather conditions better than we do, or any website as well as the fact that the weather can change at a moments notice for good or bad. The cruise lines do not intentionally try to upset passengers however some people cannot be satisfied. I have been on a cruise on the edge of a hurricane,,,,NOT PRETTY. If the captain felt it was not safe then it probably wasn't safe. You are on a vacation relax and go with the flow. By the way if the ship was moving how do you know how bad the winds were? If the ship had to use tenders there 30 MPH winds would make it somewhat dangerous to load and unload passengers.

Tags: Norwegian Cruise Line Norwegian Sun South America

3 Answers

noname111
Contributor Level: Captain

It is unfortunate that the cruise did not live up to your expectations. A couple things to keep in mind pertaining to some of your comments...

Ship safety - #1 priority is safety of the ship and its passengers. A cruise ship sits tall in the water and acts as a sail. Wind of any kind will affect how a ship handles, especially in a port area. Port cancellations and re-routings are not uncommon in cruising and is a risk that every single passenger agrees to when signing their cruise contract.  Disappointing yes... but consider the alternative if a ship is pushed into a dock or underwater rocks as a result of a surge while trying to maneuver itself.  What may not seem that bad to you can be a real threat to a multi-million dollar vessel and its passengers and crew. Even you acknowledged that weather can turn nasty is the blink of an eye. Consider yourself lucky that the ship's captain had safety in mind. 

#2 Food supply chain - What many people do not realize is that most popular cruise lines ship their food supply to distant ports for re-stocking mid voyage. They do not have any control over food safety otherwise.  Sure, passengers can go ashore and eat at restaurants to get a flavor of local cuisine but that is a personal choice. If you get sick, well then... you only have yourself to blame. The food supply to thousands of people on a ship is an entirely different matter. Loading local food that is not subject to food processing safety regulation puts everyone at risk for heaven knows what. While some ships do select from local markets, it is often that they have long-term relations with the vendors they work with, the chef doesn't just walk into an open market and start picking up fish.  It's a lot more complicated than that.

#3 Drink packages - Caveat emptor (buyer beware). Purchasers need to look at what is included and not included in the packages they buy.  Most popular lines offer a water package separate from the drink package. 

#4 Food quality - Read reviews about a particular ship before selecting a voyage. If there is one thing you can count on it is that food quality will be included in most consumer reviews. If 5 out of 10 reviewers complain about the food, there is a 50% chance that you won't like the food either. What odds are you willing to take regarding food quality on your next voyage.

Do hope your next voyage goes better. 

 

Bubba54
Contributor Level: Captain

I agree, well written CruisingCM

HermanBarbara
Contributor Level: Second Mate

I have to add that the company may be quite a bit different from the management of this cruise. ‚ Because of my comments, Norwegian gave us a significant credit on a future cruise. ‚ I'm glad to see that the company does stand behind it's hype!

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