Contributor Level: Cruise Director

Review by juanga880

A 7 days Torture...

In response to review, DKB says ...

Sounds like someone made a scene at the port!!!!!! Some people are not happy unless they can find something to complain about. We have been on several NCL cruises and sailed from Tampa a few times and never had a problem with either. I guess this person just didn't get as much as they wanted for what little they paid. Sounds like champagne taste with a beer budget!


Tags: Norwegian Cruise Line Caribbean - Western Norwegian Sun

4 Answers

Contributor Level: Captain

First,  Everyone has the rite to their opinion of a ship and cruise line.   Just because you have been on NCL and liked it does not mean everybody else will.   I have been on NCL and thought it is the very bottom of the barrel of the cruise Industry.   Bad service,   bad customer service, bad  food and bad ship lay out.  


Second.  I'm sure it was not a "Concentration Camp"  I know NCL is bad but it is not a "Concentration Camp",  that description can offend people who lost family in a real Camp.

Third,  give specific examples of why it was bad.  For the cabin door issue did you call the desk and ask them to look at it ?  At the port, what do you mean "Racial disadvantage"  What did they mess up so bad at the port that you had to be escorted off the ship ?

Did you stop and think there is a reason the price is so low on certain NCL ships....... like that is the only way they can fill them up ?

Contributor Level: Cruise Director

Your right JusMe...everyone has their right to their opinion of a ship and cruise line. And just because you & Juan had a bad experience(s) doesn't mean everyone else will !!! It's called personal preference.

Contributor Level: Captain

I read the review a few times. It is lacking details and results. Being treated in a civil manner, requires being civil in the first place,

Contributor Level: Admiral

I have had great cruises on NCL and other times had complaints.  When NCL first started Freestyle, there were a lot of bumps.  On my cruise through Hawaii I encountered log reservation lines. The phone number listed for reservations was never picked.  This did not ruin my cruise. 

Everyone does have different experiences on a cruise. 


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