CrusinTim
Contributor Level: Cruise Director

Review by sherry311

Please read the fine print before booking your air fare!

In response to review, CrusinTim says ...

WAIT....You were informed you had to be onboard by 11pm on day one and you bought a plane ticket that had you arrive at the airport at 10:50pm? 10 minutes prior to final boarding?  How is this CruisesOnly's fault? YOU booked the flight. So you feel that arriving at the airport 10 minutes before FINAL boarding was OK? It takes longer than 10 minutes to get your luggage at the airport!! It takes longer than 10 minutes to go through port check-in even if the terminal is empty! Booking with NCL has NO control over the time you book your flight so regardless, the outcome would have been the same. NCL decides the FINAL boarding time of 11pm, NOT CruisesOnly! Anyone that has been on 7+ cruises as you state you have been, would know PLANNING to arrive at the airport 10 minutes prior to final boarding time if the ship is nothing but REALLY poor planning. We have used CruisesOnly for 25 years and have NEVER had an issue with them. We ALWAYS receive an initial statement emailed to us starting right after booking then a new one updated every time we made a payment.Next time you want to throw money away...give me a call!!

Tags: Norwegian Cruise Line Norwegian Spirit Europe - Mediterranean

3 Answers

sherry311
Contributor Level: Third Mate

No the problem occured because we were not informed and did not see the fine print. Our Cruise Only consultant did not mention it and you dont get the cruise documents until after you pay in full. We did not have that pointed out to us until we had paid in full and called to ask about transfers from the airport.Yes, under day 2 in tiny print it does say 1am departure. But we did not notice that until it was too late. So day 2 is really 23 hours at sea and one hour in Venice, which makes you wonder why they list it as day 2 in Venice to begin with.

Ewoodspark
Contributor Level: Captain

I think this is a clear case of Caveat emptor

BDRebel
Contributor Level: Captain

I agree with the other posters here. The cruise line states plainly on the website the times of departure, arrival, and "All Aboard" times. Unfortunately, your travel agent saw fit not to give you that information. I am glad that you were able to make other (albeit expensive) transportation plans and did not miss the boat.

Thank you, though, for the warning to other potential cruisers that you should always research a purchase before making final payment.

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