You say the food was terrible but it sounds as though you only went to the buffet. There ARE other dining venues on the ship. Cooks that serve? In 12 cruises, NEVER had a cook bring me a meal. That was done by the waiter or waitress. As for the gratuity charge ($13.50pp/pd), that is on EVERY cruise line and a little pre-cruise research would have informed you of it. Not sure who you booked your cruise with but they should have advised you of the gratuity charges. Sounds to me like you just felt you could book & board. You posted " The alcohol is free". Did you buy a beverage package because alcohol is not "FREE".