Review by zhenlee

Norwegian Jewel to Alaska

In response to review, CrusinTim says ...

A LOT of open holes in this review!!! What documentation was missing? Usually just a VALID passport and a VALID Government issued photo I.D. is all you need to board (and these are things you should have known prior to going to the dock)! Once the passport is entered into the ships system, in most cases it is not needed for presentation the rest of the cruise except maybe when going to places like the U.K.  Here's the BIG one....the cruise line has NO lawful authority to enforce paying a fine of ANY amount to board the ship so where is THAT coming from ???? It sounds to me when you state about limiting cruises to U.S. ports that she had a questionable passport which is not the cruise lines fault. I think there's more to this than your explaining. You left your wife behind is what I get from "Trip itself was fine but I was alone on a ship while everyone else had their spouses with them which greatly depressed me.". Your kidding...right?






Tags: Norwegian Cruise Line Norwegian Jewel Alaska - Inside Passage

2 Answers

I think your spinning your wheels zenlee. The fault here is NOT on the cruise line or boarding crew (who by the way have to follow customs regulations in order to allow you to board). The fault here is on your lack of planning. If you might have had the slightest idea that her documentation may become an issue, you should have addressed it to your travel/cruise agent or the cruise line itself WELL in advance of the cruise so you could have ironed out anything that needed to be done. What's done is done. Don't aggravate yourself any further because I see no favorable resolve in your future regarding this self-inflicted wound.

How unfortunate that your wife had to miss the cruise due to a lack of proper documents. Now that you both know what is required, your future cruises should go smoother.

Cruise lines are bound by government requirements and must obey the laws as we have to do as individuals. In this case, the law didn't allow them to permit your wife to board. I'm sure that they were not happy about the situation, either but their hands were tied. They had no leeway; no other cruise line does either. Whether she got off the ship in ports or not was not the issue. She needed the documents to board initially. I understand how frustrating and upsetting this was for both of you but try to put this behind you and move on with your life.


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