CrusinTim
Contributor Level: Cruise Director

Review by Mike999

My horrible experience with the Norwegian Cruise Line NCL

In response to review, CrusinTim says ...

I watched the video. This is a terrible way for NCL to handle the situation. They should have had crew in your cabin immediately addressing the leak to see where it was coming from and correct it. I do ask that you expand on the issue a bit more by telling what happened as the cruise went on. Did they find and fix the leak? Did they offer any credit to you for your discomfort? I can't believe they would allow this situation to go on for the entire cruise. Tell us more.........

Tags: Norwegian Cruise Line Europe - Mediterranean Norwegian Jade

7 Answers

JusMe
Moderator
Contributor Level: Captain

So sorry for your cruise.    I am also interested in what NCL did do for you,  any $$ back ?  change of cabin ? 

glomarrone
Contributor Level: Admiral

I can't believe it took so long even to get those two buckets there to capture the water. Did the leak eventually get fixed?  Did they move you to another cabin?  Did they reimburse you in some way?

Kennicott
Contributor Level: Captain

Unless there's a lot more to this story, just watching the two crew members basically stand there, shifting their weight from one foot to the other, allowing themselves to be caught on "candid camera" without taking some form of immediate action to remedy their guests plight is a pretty a sad testament for NCL's cruise product.

The one guy did risk getting dripped on himself by reaching out and checking to what degree of saturation all the bedding had been subject to so far. I don't care if there wasn't another cabin available, they appeared to be content letting their guest make due, there had to be some other option. This must have resulted from the cabin's toilet or shower facilities directly above overflowing or a pipe rupture up above with the damage not simply contained to only one cabin. If I were the victim here I would have hot-footed it up to the cabin above me.  

Some one should send this to "FDR", (Frank Del Rio), head man of NCL, Oceania and Regent.  

Bubba54
Contributor Level: Captain

This does not say much for NCL. 

Ewoodspark
Contributor Level: Captain

Whilst not knowing the eventual end result to this episode, I am surprised that NCL took a while to sort the problem out. On a recent cruise on the Pearl, we noticed that the balcony had not been cleaned when we embarked I went down to the customer services desk to advise them and before I returned to the cabin, a crew member was there cleaning the balcony. 30 minutes later , we were visited by a senior officer making sure we were now OK. 2 hours later we received a bottle of wine and chocolate strawberries with the compliments of NCL.

Bubba54
Contributor Level: Captain

[quote=Ewoodspark]

Whilst not knowing the eventual end result to this episode, I am surprised that NCL took a while to sort the problem out. On a recent cruise on the Pearl, we noticed that the balcony had not been cleaned when we embarked I went down to the customer services desk to advise them and before I returned to the cabin, a crew member was there cleaning the balcony. 30 minutes later , we were visited by a senior officer making sure we were now OK. 2 hours later we received a bottle of wine and chocolate strawberries with the compliments of NCL.

[/quote

This is what I like to hear. Good for NCL.

JusMe
Moderator
Contributor Level: Captain

Here we see different experiences with the same cruise line.   Sometimes we can read reviews of the very same cruise where one person had an issue and gave it 1 star and the very next review gave it 5 stars and said best cruise they ever had. 

I have had 2 bad cruises with NCL and one great one with them,   I have read of others that say NCL is the best and I rate it bottom of the barrel.....Just shows that each person has a different experience on the same same cruise line and even the very same cruise.

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