I am so sorry to read you had such a bad time on the ship, I agree they dropped the ball on the pool deck big time, Nobody can beat Royal Cariibbean there on that point. To read the staff was rude, this I can't believe? I always met the nicest of staff on this ship and the Getaway, I have found the staff so friend on Norwegian Line. I have had many warm and friendly conversations with officers and staff alike, and I am diamond on Royal, I haven't found this on Royal. I hope your cruises only get better from here on, be safe and travel well.
Review by lovetotravel123
In response to review, capeman says ...
The only thing I can say is, since you are cruising more for your children than the adults, then yes, Carnival and Royal Caribbean might be better choices. We will be taking our 10th cruise with NCL in about a month, and have never had the experience of rude employees. All cruise lines have cut back on staff, so many are overworked. Bartenders seldom have time to engage customers in conversation. Especially the bartenders near the pools.
Never say never ( re: sailing NCL ). You could sail Carnival tomorrow and be disappointed.
Just remember that you were on the ship during the hell week we call Thanks giving.
Thanks for a good balanced review with examples of what you did not like and why. If you know and like RCI and Carnival they are both good lines to stick with. I have also run into bad service on a NCL ship but on a different NCL ship service was good. You may have just been on a bad ship or a bad cruise.
If spending time with the kids is your major goal, have you thought of a Disney cruise ?
Thank you for posting a review. It is unfortunate that you did not find more positives in order to enjoy your vacation. It sounds as if you were pretty miserable during the entire voyage.
Everyone is entitled to their opinion... and people's opinions of the same cruise vary wildly. Hope you find a happy medium but if you want a truly family friendly experience, Disney is probably your best shot... just be prepared to pay Disney prices.
BY THE WAY - all of the popular cruise lines upsell. This is not a phenomenon specific to NCL. It is a fact of cruising life so get used to it. :/
Here's my dos centavos: you picked the wrong ship at the wrong time. You should have tried the congee for breakfast. Delicious! I concur that your family may have been more satisfied on Carnival or Disney. NCL's kids programs are good, almost as comprehensive as Carnival or Disney. The ships are exceptionally friendly, almost at remembering your name as Carnival. I've been on two classes of NCL's ships (NOT the biggest ones) and found them to be the exact opposite of your description. My kid never missed the water slide.