Did you book through a Travel Agent? If so did the agent inform you about charges on board? I understand on the bigger ships there are schedules for just about everything. Your agent should have gone over all of that with you when you discussed the trip. Please look at other options when you book your next cruise as there are many ways to accommodate everyone
Review by sabsmitz5
In response to review, Johngold says ...
Thank you for posting your review. It is unfortunate that this did not work out as well as you hoped. Don't give up on cruising altogether though. Different cruise lines operate differently. Smaller ships are not as challenging as larger ones, not just in terms of being more reasonable for disabled individuals to get around but also they do not seem so hung up on this reservation BS. There are accessible staterooms that are close to elevators. If you still want to DIY, be sure to look at available staterooms when you book and select one that meets your needs.
Sorry to hear that it wasn't your best experience. Hopefully this will not squash your future cruise plans.