Review by joeskla

Nice ship - poor experience

In response to review, portech1 says ...

I agree with your assessment of the food. I commented many times that I thought they intentionally provided sub-par food in the main dining rooms to push you towards paying $20-$40 per person for the specialty options. We did the Cirque Dreams Dinner show and the food was great. The experience in the main dining rooms was super slow, average food, and small portions (especially desert).


Tags: Norwegian Cruise Line Caribbean - Western Norwegian Epic

5 Answers

I really find it hard to believe that cruise lines would intentionally serve sub par food just to get passengers to use the higher cost specialty restaurants. I think that they would go out of business if they did that. Besides, if everyone went to the surcharged restaurants, they could not accommodate everyone on the ship. They are not as big as the MDR. What I think is the problem is the MDRs are serving volume meals and it is had to do even for a good restaurant.

Sorry to read that they had to work on the pools and had to close them on sea days. At least you enjoyed your beverage package. I'll drink to that.

If you have fine dining and standard, it would make sense that your top chefs and wait staff are used in the fine dining. So, what you are left with in standard dining rooms are the leftovers.

It would not surprise me that the level of service and quality of food in the MDR is reduced on purpose to entice passengers to pay the extra dollars for speciality rooms. It only makes sense from a dollars and cents perspective. Now, they will never admit to it, But I worked and currently work for large corporations and nothing ever surprises me anymore.

The MDR service and quality has been cut as cost go up and cabin prices stay low. If the premium dining is the same service and quality then nobody would pay for it. It has to be a step up.

I think NCL now offers a "Dinning package" where for a price you can have dinner in the premium dining rooms every night. I would look at this as just part of the cost of the cruise to get good food every night.

We also have to admit that the MDR never gave us a meal like we now get in the steak house. Even 20 years ago the MDR steak was nothing like the Filet that we can now get for $35.00.

My son and I are both quite good cooks. that being said, it does take quite a bit to impress us wherever we go. We know that with a bit of time and patience we can prepare and present a meal that equals some of the restaurants that we go to. Now I do not expect that when I go to a Factory restaurant, or even a resort as the food has to be "institutional" just to break even. Specialty Restaurants on board a ship can and do offer something else, On the NCL Dawn The Bistro, when we went was superb, while the Italian restaurant failed miserably. Expectations have to be managed, I would like to have the MDR on the ships apologise for the delay rather than the quality.


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