Review by lisacaserta

Norwegian never told us ship turned around after leaving Boston port!

In response to review, CrusinTim says ...

I can relate to your issue, but NOT your reaction to an ill passenger onboard. I hope that passenger was OK. We sailed on a T/A April past and diverted to the Azores as opposed to going to Bermuda because of bad weather in Bermuda on our expected arrival day. During the night after leaving the Azores, the ship turned around and headed back towards Punta Delgada Azores due to a passenger that had acute appendicitis. Once we got near the coast, a med-evac (helicopter) removed the ill passenger from the ship, we turned around and continued towards the U.K. Once at the hospital in the Azores, her appendix burst. No one raised ANY concern over the itinerary change, only the safety, condition and recovery of the passenger. So upsetting for you to have had your cruise interrupted due to some inconsiderate passenger haveing the nerve to get deathly ill (if they needed blood, they were VERY ill). The captain never announced our return to the Azores nor the situation taking place. He only mentioned that there would be an "At Sea" med-evac conducted. Get over it! Hope you never have to go through what that passenger did on your ship!!

Tags: Norwegian Cruise Line Norwegian Dawn Bermuda

3 Answers

I really have a difficult time understanding your displeasure with regard to this incident. I haven't heard of a cruise line where officers make ship wide announcements, including into the staterooms, in the middle night, unless an emergency exists wherein all passengers might be impacted by a dangerous circumstance.

We have been on a number of voyages where we had to turn around at night in order to secure necessary medical attention for fellow travelers. The appropriate announcement was made in the morning when most passengers could be expected to be up. That is the way it should be in my opinion, and from your detail it sounds like that is precisely what NCL did, good on them.


In late October after about three days bouncing around the Canaries, we headed south to the Cape Verde Islands for a day there. That was supposed to take about three days sailing if I recall correctly, then we were to cross the pond, first stop in the Caribbean being Barbados. After leaving the Canary Islands we spent the first evening at the theatre, then retired, on our way to the cabin they announced there was a "Code Mike" in the theatre. That announcement usually means some poor sole is in distress.

The next morning my wife was the first on our balcony and said land was immediately off the port side. I said, that can't be as Africa is  on our port side, and it should be 200 miles away. Turned out we turned around about midnight, to take a passenger with a compound ankle fracture, from a fall in the theatre, back to the canaries. It was Grand Canary immediately off our port side.

Since that episode put us 48 hours behind schedule we then had to proceed directly to Barbados, 8.5 days. 






























 







 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I have been on so many cruises where similar events occurred that I am surprised on a longer cruise when there is no emergency.  Suppose it were someone in your family who had such a medical emergency.  I am sure your reaction would be quite different.  You would have been grateful that the cruise line did all it could to get you or your love one medical help.  I suppose if a general announcement had been made in the middle of the night informing passengers of the need to return to shore, you may have complained that the announcement disrupted your sleep.

I completely understand your disappointment at the loss of time spent in Burmuda.  The cruise cost you a lot of money.  The extra time spent in port overnight did not make for the loss in daylight sightseeing.  I am so sorry that this made you so upset.  But sometimes looking at the situation in a different light can make the experience easier to accept.  You and your family were safe the whole time and I know that you are thankful for that.  Please don't let this incident keep you from cruising with NCL again.  I would cruise with NCL after hearing how quickly they reacted and how they put the needs of the patient above all else.  That's a cruise line that I want to sail on.

Thank you for posting your review.

With regard to the way in which the medical emergency was handled, and in light of your relatively new-to-cruising status, I interpret your displeasure as being a issue of expectation versus reality. 

As previously mentioned, it is not a matter of routine protocol that ship-wide announcements are made with regard to fellow passenger's medical emergency. Also, there are the issues of balancing personal privacy as well as whether the ship's medical staff are able to establish the individual's medical stability prior to the Captain making decisions as to the ship's course and itinerary changes prior to when decisions are announced to an entire ship.  Once sufficient information is known, then the Captain makes decisions based on what is best for the individual in distress as well as all of the ship's passengers.

I can pretty much guarantee you that fellow passenger inconvenience is not one of the top considerations when facing life-or-death situations. However, health and safety of all concerned are. Personally, I prefer the Captain delays ship-wide announcements until sufficient information is known and after decisions have been made... when on board, it's not a democracy.

 

 

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