never more with NCL

I and my wife bought a cruise from New York to the Caribbean islands, departure 12.12.2017, cabin 5533. On Antigua we had a tour on a catamaran, when we came back I drank a couple of cocktails and there were high waves, my head was spinning and dizzy. With the help of my wife, I came to the ship and wanted to go to my cabin, but the security officer stopped me, grabbed my hands. I asked not to touch me, then he and other security guards twisted my arms and locked me in a small room.Doctor arrived after 20min., asked how I feel, can I  walk in my room, this time the head is not spinning, I went into the cabin.
The next day I complained of a rude attitude, I have arms, legs, shoulder in bruises, broken glasses. The worker of the customer service tell me that will check.
We went on an excursion to Fort de France
At the exit our cards were blocked, we were invited to the office to security officer.
The officer said that we were yesterday into drug intoxication and behaved aggressively. No explanation that the wife after 4 strokes and heart surgery does not drink anything and we both never used drugs he did not want to listen to. When I showed him bruises and abrasions, he also showed a tiny scratch and said that he had therefore to do a vaccine. So who was aggressive?
Threatening to call the police, he forced us to sign about our removal from the ship.
I repeat, neither does my wife have anything to do with drugs. All that the officer said is a lie, there is not a single document confirming his words.
In general, we received money for prepaid shore excursions, prepaid tips and this was enough for two tickets to Montreal.
Due to unprofessional actions and aggression of the security officer, we had the worst impressions about the ship and the company. It was the worst vacation.
Such officers cross out the work of all personnel and spoil the image of the whole company
If, as he thinks, it was a drug poisoning, why did not they do any tests and treatment?
If he made himself a vaccine, why did not they do me?
If I just felt dizzy, why did they beat me and put me off the ship?

Tags: NCL Gem

12 Answers

I hope you send a letter to Corp NCL offices. I would also suggest you do a review of the ship so that others looking at this ship will see your review. In the Forum it will sink down the list very fast and then few will see it.

I also hope you took photo's of the bruising as documentation alone with report from the ship doctor.

Wow ! I’ve got nothin’.

‘Never witnessed anything like this, on any cruiseline.

‘Well, there are plenty of other lines to try.

Wow! This is certainly most unusual. I am so sorry that you and your wife had this experience. I suggest a letter to the home office of NCL with a description of what transpired. There are many other cruise lines out there for you to cruise.

I hope witnesses will come forward to confirm your account of the situation. With the aggression of the security people when you were boarding the ship after the excursion, there were like other people coming back at the same time. Photos of your injuries will also help when you contact NCL about this.

Please let us know the outcome.

I would be interested in hearing the other side of the story, as well as seeing the video of the interaction.

". . . but the security officer stopped me, grabbed my hands. I asked not to touch me, then he and other security guards twisted my arms . . ." seems to open up a lot of possibilities as to A) what happened, and B) why it happened.


As with the doctor who was dragged off the United flight, there are always two sides. I personally know that doctor, and he is a belligerent and pushy person in his everyday life. What happened to him was inexcusable, but there is no doubt in my mind that he participated in the escalation of the event.

I also agree about 2 sides to every story. I've seen people appearing to be a little drunk coming back on the ship at the same time as us, and they have never been mistreated, even when being a little louder than other people. I wonder why the OP was treated that way instead of a security person trying to find a chair for him to sit on, or ask if he needed medical help since he was unwell.

What if the security guard (who, in most cases is a highly trained former police officer trained to react to threats) tried to steady the OP, and the OP lashed out aggressively?

Not saying this is what happened, but fits well within the original narrative.

Unless there is some other evidence, preferably in the form of witnesses, then trying to determine what happened here is just speculation depending upon ones imagination. I certainly wouldn't blame the cruise line based on this single post, but neither would I stipulate that the poster is wrong.

In my time I've seen all sorts of unruly drunks who made similar assertions after the law stepped in to quiet their uncivilized behavior. On the other hand, at one time, I had 45 cops working for me. You had to watch them like a hawk or they could get you into so much trouble so fast you could be on the outside looking in, wondering what happened. I have some sympathy for the cause demonstrated by the NFL players "who took a knee."

I was thinking the same thing.


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