glomarrone
Contributor Level: Admiral

NCL - New Takeaway Food Policy

I think by now all of you know that NCL very recently instituted a new Room Service Charge of $7.95 per delivery to your cabin.  But did you know, that at the same time they have now banned takeaway food from all dining venues.  In other words, you can no longer remove any food items from the eating areas and bring them back to your cabin to enjoy later.  What!  I feel sorry for diabetics who need food on a regular basis.  I feel sorry for parents with kids who want a snack at bedtime.  Will this impact you?

Tags: NCL NCL new takeaway food policy $7.95 room service fee

26 Answers

glomarrone
Contributor Level: Admiral

As for me, this policy will not affect me much.  I have on occasion, though  taken a small snack back to my cabin if I was taking a fairly long shore excursion with no food provided leaving before the buffet opened - a piece of fruit. a cookie or some cheese and crackers. 

This along with the newly instituted $7.95 Room Service charge does not sound customer friendly.  Will we have to go through security every time we leave a dining venue, kidding about this? Will the room stewards have to report violators?  Will people leave their empty coffee cups or plates in front of someone else's cabin to avoid a fee?  I think that this will be very hard to enforce. 

GTVCRUISER
Contributor Level: Captain

That is why NCL is not one of my favorite lines

JusMe
Moderator
Contributor Level: Captain

Wow,   bad enough to charge for delivery of food,  but now you can not take it to your cabin.  I have taken snack stuff back to my cabin on cruises before,  some cookies or some fruit.  NCL was at the bottom of my list and now it is digging down further.

I guess now when you leave the buffet if a crew member asks you "is that a Banana in your pocket or are you just happy to see me?"  you better tell them your happy to see them. Wink

noname111
Contributor Level: Captain

Sad Yet another reason why NCL is unlikely to receive any further business from us.  My husband and I both require a light snack with late evening medication, plus he is diabetic and hemiplegic (post-stroke). He gets around relatively ok but the potential safety issue for him in rough seas is massive. 

Clearly this is a very bad business decision by clueless, dweeb beancounters back at HQ who lack insight both into their client demographic and compassion for anyone who needs easy access to food for medical reasons.

 

Johngold
Moderator
Contributor Level: Captain

I believe that this move further shows the lowering of service standards industry wide for the mid-class cruising category.

I have been getting e-mails from all lines lately showing what I can get for free on the cruise lines if I chose to upgrade to "Balcony" "Mini Suite" etc.

Things like room service, free internet, OBC up to ??/Dollar value. Casino Credits.. Speciality Dining... all sorts of things that were at one time included in base pricing.

Really? Are the times so bad for the cruise lines that they have to resort to this?

Kennicott
Contributor Level: Captain

Not good at all. FDR (Frank Del Rio) is CEO of NCL now and also heads up Oceania and Regent. We have been long time Regent users. I have always gone up after morning work out and brought tea and coffee back to the cabin, plus on occasion fruit and muffins. Wonder when Princess and HAL are going to pick up on this? 

It ain't like it used to be folks.   

hornerdon
Contributor Level: Purser

An email to an NCL guest, direct from Andy Stuart, President of NCL, stated that the food takeaway policy did not extend to snacks taken from the buffet. What is intended is to stop people from taking full plates from restaurants and spilling it all over the ship. I suspect it was started as a result of kids running with food. In the same way, FDR has stated the $7.95 room service fee was started as a means to "throttle" excess use of room service, in order to provide better overall room service. Once again, I suspect it is kids calling too often for trivial room service deliveries.  The room service fee does not apply to standard continental breakfasts before 10am, and is not charged to suite or Haven guests.

 

JusMe
Moderator
Contributor Level: Captain

I wounder if cruise lines stopped putting tray's at the buffet line to try and curb people from taking full trays back to the cabins? 

Mandana
Contributor Level: Deck Hand

I just had Bariatric surgery 4 months ago and I specifically asked the person when I added the UDP to our cruise if it would be ok to take some of my food to my room for a snack later since I can only each very small portions at any given time. This is our first Norwegian cruise and I am not sure we will cruise with them again if they just change their policies after they tell you one thing.

glomarrone
Contributor Level: Admiral

Talk to the staff. If you have a serious reason they will try to accommodate you.

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