NCL CEO. What's up with this guy?

Does Frank Del Rio realize that NCL is not an upscale line ?  For the second time in 5 months he is raising gratuities, up to $13.50/pp/pd for regular cabins.  $15.50 for suites.  Combine this with the new a la carte dining pricing, and room service charges, and you have the makings of a very short tenure. NCL customers are loyal, and are kind of used to being nickel and dimed, but this is getting out of hand.

What the hell is this guy thinking ?

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9 Answers

Time will tell if these changes will last.  Many times they are reversed.  I have not been on NCL in years.

 

We will see, I made Platinum on NCL. I have not sailed on NCL since 21013. We have been trying to get to the higher levels on Holland and Princess. Now obtaining the levels we want I was looking forward to picking between the three. Based on what I have been reading I may drop NCL. Time will tell, sailing on the Sun on the 27th.

Bubba:  I hope you have a great cruise and enjoy Alaska Happy

I have never cruised NCL, and with the raising of the prices and lowering of the service, it is doubtful that I will in the future. Too many other lines available.

I've only sailed on NCL once. In light of the recent increases in cost. I will have to reconsider the Product Provider.. That being said, We have all noticed the increases in fees to the overall industry. I really want to go back to Bermuda, I am looking at other lines and packages. I will be interesting to see which direction this industry goes in the future. Now, If anyone hears about some great packages for Golf. Let me know.

Thanks JusMe, I plan to. I never tire of Alaska.

With the CEO shake ups throughout the cruise lines, I am sure each wishes to make their mark and in some unique way, distinguish their cruise line. I can't imagine that being "fake people out with low baseline cost and sock it to em with add on fees" but stranger things have happened.  

CruisingCM wonders:  "I can't imagine that being "fake people out with low baseline cost and sock it to em with add on fees" but stranger things have happened."

We had a pretty good discussion regarding this same issue a while back, see the following link. Actually, faking folks out with a low initial cruise fee avoids "sticker shock" but then cruisers are confronted with the odious nickel and dimeing game on virtually every aspect of their voyage. This occurs throughout the entire cruise and sad to say is the modus operandi of the entire industry today, or a least that of everyone of the majors. 

http://cruiseline.com/forum/post/in-general-do-you-think-service-on-cruise-lines-is-getting-better-or-worse

Well, I'll be on the Breakaway again in about 19 days. When I return I will have a new review of the ship and the cost add ons.   I'll let everyone know how the room service charges work ( or don't work ), and if there have been any changes in food quality and service since a couple of years ago.    Wink

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