my cruise was cancelled???

I just got my deposit refunded to my credit card and under the NCL website, I have "no reservations".  This cruise was to be February 1-4 2019.  No notice to my travel agent, no notice to me, what's going on?!  I don't even see our cruise on their website that was to be taken.  It's just not there.  Actually, the only one now offered in February with Norwegian Sky is February 18-22. It's $300 more and now everything would have to be changed, like flights, hotel, etc. I e-mailed travel agent utterly confused.  Will we get free upgrades to the next and only other cruise offered with the same ship?  What happens now? I don't want to pay MORE for something we already had booked for 3 months already AND a year in advance from the cruise itself.  What's going on?!

12 Answers

Hi erdy4. You'll want to contact NCL directly.

Thank you. I certainly have a mind to do so, but since I have a travel agent and have paid the travel insurance, isn't that the job of the travel agent and their job to compensate and smooth things over? I'm not being snotty, please don't think that. I appreciate your feedback and perhaps will call and get the scoop from NCL directly. Thanks again :)

Yes, it is their job, but they have obviously failed! Call them and express your frustration. You might call NCL first in order to find out why that particular cruise has been deleted from the schedule. It will just give you more information (ammunition) when you talk with the TA. Sorry you had this happen. Maybe you can find something on a different cruise line that matches the air and hotel reservations already in place. Hope things work out in your favor.

Update: My TA contacted NCL. They are doing away with 3 day cruises. We will take a 5 day instead with NCL offering 10% off extra cost and covering up to additional $300 flight costs. I will take that. Longer cruise for only $280 more for 2 people. Not too bad, i guess.

It could possibly be that a group has chartered the ship for that sailing. Your TA has some explaining to do. I had my cruise cancelled due to a TA error once, and I only caught it when I did a mock booking for a price drop. Since the entire cruise is missing though, I would guess it's a charter. No matter what, it's disappointing.

Good luck, and check other cruise lines--you might find an even better deal than you had.

Just saw on another cruise forum that they are cancelling the short cruises on the Sky and will be replacing with longer itineraries. Someone has posted the letter received from NCL. It references Travel Partners, and states that they are to forward this information to their clients. Since a TA is considered to "own" the booking, the responsibilitiy for notifying you falls squarely on them. FYI, the letter references some air fare change compensation and small discount on another cruise, so be sure you get the full story from your TA Big Smile

Thank you, yes, my TA did tell me about the air fare compensation and a 10% discount on the additional cost above what we were quoted-(all at NCL expense). We upgraded to a 5 day cruise on the same ship. Additional flight cost out of pocket after the $300 comp from NCL will be $64, and the total cruise cost only went up about $200, so total extra out of pocket will be about $264. Not too bad considering we are going for an additional 2 days. It's all inclusive drinks, so you bet I'm gonna take it right back outta their pocket on my beverages. Bwahaha. Just kidding...or am I???

That certainly sucks and no reason given?

Well, I guess they are doing away with their 3 day cruises. Reason unknown. My TA thinks they may start back up in April next year. She must have heard that from someone at NCL. Just weird. That's ok. Immediately after booking the 3 day cruise, I kicked myself for not booking a longer cruise. We are from Fargo, ND, so the longer we are away in the winter, the better. It all worked out. Couple more bucks for a couple more days.

And I was late to the party with my post Surprised Sorry about that!

I'm so glad you were able to get things worked out Happy


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