Review by Emagone

Beware the MSC Voucher Scam!

In response to review, Soloman says ...

My first cruise with MSC was with Opera to Norway in 2013, and parted with £10 to get one of those "vouchers" for on board credit. I booked my next cruise that same year and was told to forward the voucher to the office - only to have it returned a couple of weeks later with the excuse "because I was getting a zero supplement as a solo traveller, I was not entitled to use the voucher." The MSC Agent who sold me the voucher knew I was a solo traveller as we had discussed future options for me.


Seems like MSC are not being "customer friendly" in their dealings with regard to these vouchers.


Tags: MSC Cruises Europe - Eastern Mediterranean MSC Fantasia

4 Answers

How unfortunate for you to have this happen.  Have you asked them to refund your money since you can't use the voucher - especially since the representative didn't inform you of this on board?   Probably the rep. Didn't know.  

I did, multiple times in multiple ways, to multiple people.  In the end, my travel agency ended up sending me a check for the amount since it was clear that MSC wasn't going to do the right thing :)

I wrote it off to experience. I have found that the on board Agents are only interested in dealing with couple, having told me that (as a single traveller) I would have to speak to the MSC sales office when I got back home for information on any "no single supplement" cruises.

i have a very good Travel Agent who always tries to find me good offers with MSC, with "Repositioning Cruises" can be good value.

This series of Posts is on the Fantasia page, a ship I will be joining on November 13th for 22 day around the Med.

A trip I am looking forward to.

The formatting on this page is weird! I just did a new paragraph without any spaces

and look what happens. Strange.


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