Review by Emagone

Beware the MSC Voucher Scam!

In response to review, Soloman says ...

My first cruise with MSC was with Opera to Norway in 2013, and parted with £10 to get one of those "vouchers" for on board credit. I booked my next cruise that same year and was told to forward the voucher to the office - only to have it returned a couple of weeks later with the excuse "because I was getting a zero supplement as a solo traveller, I was not entitled to use the voucher." The MSC Agent who sold me the voucher knew I was a solo traveller as we had discussed future options for me.

 

Seems like MSC are not being "customer friendly" in their dealings with regard to these vouchers.

 

Tags: MSC Cruises Europe - Eastern Mediterranean MSC Fantasia

4 Answers

How unfortunate for you to have this happen.  Have you asked them to refund your money since you can't use the voucher - especially since the representative didn't inform you of this on board?   Probably the rep. Didn't know.  

I did, multiple times in multiple ways, to multiple people.  In the end, my travel agency ended up sending me a check for the amount since it was clear that MSC wasn't going to do the right thing :)

I wrote it off to experience. I have found that the on board Agents are only interested in dealing with couple, having told me that (as a single traveller) I would have to speak to the MSC sales office when I got back home for information on any "no single supplement" cruises.

i have a very good Travel Agent who always tries to find me good offers with MSC, with "Repositioning Cruises" can be good value.

This series of Posts is on the Fantasia page, a ship I will be joining on November 13th for 22 day around the Med.

A trip I am looking forward to.

The formatting on this page is weird! I just did a new paragraph without any spaces

and look what happens. Strange.

Reply

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top