BamaCoder
Contributor Level: Second Mate

MSC DIVINA 4 Thumbs DOWN!!!!!!!!!!!

I sent a response to MY CRUISE EXPERIENCE to MSC Customer Service Department per their request on 05/19/2014. I am still waiting on a response. All of you who say STOP COMPLAINING. When it's my money and my time I make sure I get professional treatment. STAND FOR SOMETHING OR FALL FOR ANYTHING.Surprised

 

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2 Answers

MSCCruisesUSA
Contributor Level: Second Mate

BamaCoder, We're sorry to hear this. Please send us an email with your name and information to ta.feedback@msccruisesusa.com so we can follow up with the Customer Service Department directly.

glomarrone
Contributor Level: Admiral

I am so sorry that you had a bad experience on MSC.  We have been on two of their ships leaving from Ft Lauderdale & we had wonderful cruises both times.  One was on the Divina just after she arrived in FL.  I hope that you get your problem resolved by the cruise line.  They seem pretty good about customer service and want to please their American passengers.

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