More cutbacks at Carnival

before there was MeetonCruise.com( now, Cruiseline.com) I spent a lot of time at Carnival's own webpage known as Funville.  Though primarily for Carnival guests, it was an open forum.  There were people with quite a bit of experience willing to help out others, though often sarcasm and snarkiness ( and a lot of arguing ) could be had.  Especially if the question was, shall we say, downright stupid. More on that later. Anyway, here is a post I found last night from one of the moderators.

 

 

Dear Member of Funville,

Nearly 10 years ago, we launched Funville to help folks plan their cruises. The internet has changed since then, and today people research and plan travel differently. We’ve adapted Funville over time as well — many early members remember changes based on their feedback!

We know you guys love connecting with Carnival and other cruisers on the forums, and we love that you’ve made it “your place” online… in the same way many people think of Carnival as their place for vacation. We’ve spent the last few months surveying visitors, reading the forums and researching how Funville is actually being used in 2016. 

This led to the tough decision to close Funville this summer. We found that while active members are as passionate as ever, there’s a clear trend towards larger social platforms. Our Facebook and Twitter pages are great places to connect with cruisers and Carnival in real-time. You also probably know John Heald — our Sr. Cruise Director/Brand Ambassador — and his Facebook page is an incredibly active place. John hosts daily (sometimes hourly!) conversations about cruising, and all are welcome there.

We owe you our thanks for all the love you’ve put into Funville over the years, and we’d like to stay in touch. Should you have questions or comments please feel free to contact us in any of the following places:

https://Facebook.com/Carnival 

https://Facebook.com/JohnHeald 

https://Twitter.com/carnivalcruise

https://Twitter.com/cclSupport  

Thank you, 

The Funville Team

5 Answers

That may be well and good if all the customers facebooked or twitted (not a typo), but not for me. Carnival continues to trim the reasons I had for using them.

Granted, losing the site's message board is not a big thing. Neither is the loss of the Captains Repeat Cruisers party. The loss of the single free drink is a small thing.

 

Add it all together, it makes it hard for me to justify sending money their way.

(Note that this is pointed at Carnival Cruise Lines only, not the other companies they own (yet, anyway)).

All the Cruise lines are cutting back , every time I go on a cruise now days , I see something gone

 

I never used Funville so for me no loss.  I can get any answers about Carnival from the blog or facebook or even a phone call to my contact at Carnival. 

I think Funville outlived itself. Carnival isn't winning the race in the IT Department or social media arenas. Facebook groups, this website and John's web/blog provide a vast amount of honest information. If I need a specific question answered I either look to Carnival's FAQs or call the service line (sometime inconsistent information).  At any rate, if Carnival can use its time to enhance other programs or features that would be acceptable to me. Big Smile

The thing I liked about Funville was that several Carnival employees monitored the board, and able to provide assistance. To my knowledge, you do not have that here or at the other board where a lot of critics hang out.

This board is great for what it is - a place for cruise fans to hang out and have (ususally) intelligent conversations and unlimited advice. It is not a way for the line to offer quick, informal customer service, as Funville was.

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