glomarrone
Contributor Level: Admiral

Meeting Your Steward?

Have you ever sailed on a cruise and the steward neglected to stop by and introduce himself/herself?  We had that happen on only one cruise. I am assuming that we just kept missing each other.   After a few days and he had not stopped by, we began to inquire of other stewards if ours was around saying that we just  wanted to meet him ; he never seemed to be there.  We communicated through notes left in the stateroom.  The service was excellent and he fulfilled all our requests but we never saw him.  How strange! 

Tags: cabin steward

8 Answers

Johngold
Moderator
Contributor Level: Captain

On our first cruise we did not see the guys at all. BUT,  the service was great and there were always treats and chocolates in the room.

On our second cruise we had a long meeting with our steward and we got to know him pretty good. He was excellent and the service he gave us was incredible. We gave him a nice envelope so that his daughter could buy books for school and she sent us a nice letter to thank us. We have her grad picture at home.

We sometimes forget that these folks who serve us are invisible, and not only on a cruise. Remember that these folks have families and homes and a little respect for them goes a long way. We still get pictures from the bartender we met on our first cruise and she send us pictures of her little ones in a Christmas card.

Give a little---get a lot.

GTVCRUISER
Contributor Level: Captain

They know how to get in and out of the cabins without seeing them

WeCruiseToo
Moderator
Contributor Level: Captain

We enjoy meeting and getting to know our room stewards (and all the crew members we chat with) but I guess if one didn’t like that aspect of their job we’d be okay as long as the service was great.  It would be odd though.
Regarding communicating with notes, we’ve found even the most personable crew member likes this.  Then they clearly know your needs and wants and can make sure you’re well taken care of happy!

Bubba54
Contributor Level: Captain

We have always meet our room steward. We have been very fortunate and have met some quality people. On our last cruise we were walking down the hall from our room and ran across a our room steward from a cruise over a year past. We asked him how he was and about his son. He and his wife were expecting last time we saw him. To our surprise he remembered us and called us by name. We ended up looking at his pictures of his boy and it was a real treat for us.  

Johngold is right give a little get a lot. A little kindness goes a long way.

JusMe
Moderator
Contributor Level: Captain

I have been lucky most of the time and had great cabin stewards.   I have met them on the first or second day of the cruise.   I always try and be overly nice to crew given the jobs and hours that they have to do.  I tend to tip them in cash besides the auto tipping and I tell them the $ is just for them not to go into a pool like the auto tipping.

 

On one cruise the steward avoided my friend because of all the problems he had with his cabin,  TV remote not working,  sink not draining,  cabin door lock not working... he finally blew up at her when his new cabin key was left in his door so that anybody could have gone into his cabin.   She also did not leave him the customer service survey at the end of the cruise.

glomarrone
Contributor Level: Admiral

I am always amazed that the stewards who work long hours, always have smiles on their faces.  I know that they miss being away from the fa\milies.  We have never had a bad one after 50 cruises. 

cruznjan
Contributor Level: Staff Captain

That never happened to us. The stewards have always introduced themselves,  and were always available.

glomarrone
Contributor Level: Admiral

Some ships even have a phone number if you need to speak to your steward.  That's service.  Gloria

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