Review by suertudo

Terrible Service for Injured Passenger

In response to review, CrusinTim says ...

OUCH!!! Hope she's doing better. PLEASE keep in mind that any hairline fracture never truly heals completely and can be re-fractured by the littlest thing, even just walking when you consider it's her hip! Nothing worse than the excitement of an upcoming cruise being affected by an unfortunate incident. Don't get Oceania's "No wheelchair" policy!! What's that all about? I guess they don't expect those with limited ability aboard their ships! My wife had one on our Princess cruise and even though she can walk a bit, she can't stand for long and Princess afforded us a wheelchair (and a crew member) for boarding and at disembarkation without question. As for the luggage boarding and disembarking, they are right. The port luggage handling is controlled by the port and not the cruise line so there is little they can do about that. Sorry. Best of luck on your next cruise. Make sure your wife treads lightly!

Tags: Oceania Cruises Europe - Western Mediterranean Marina

6 Answers

Thanks both glomarrone and Cruisin Tim for your kind thoughts and sympathies re my wife's accident and the related problems. Also, Cruisin Tim, while we understand that port luggage handling is controlled by the port and not the cruise line, we have had pleasant experiences with other cruise lines (including AMA and Viking) where the luggage was handled for us at every possible step - not inside restricted airport or other areas, but everywhere else. No idea where Oceania's ridiculous wheel chair policy comes from, but if you have ever been within a chip shot of an Oceania cruise, you will know with certainty that Oceania couldn't possibly expect no injuries and other health problems with its passengers, the majority of whom don't seem to be exactly health conscious!

Anyway, thanks again both.

Very sorry to hear that your cruise went badly. I'm not sure that the cruise lines have yet realized how critical it is that on board issues be managed carefully and professionally. This sort of feedback gets seen by hundreds, if not more, eyes. As a result of seeing this, we will think carefully before booking any sort of cruise with Oceania. This is horrible customer care.

Hope you heal up soon and don't give up on cruising as a result of this bad interaction.

Thank you, CruisingCM. We've been on a few other cruises before so we won't let this one experience turn us off cruising altogether. We don't know if Oceania will particularly care about, or even bother to respond to, our concerns, but we are least hopeful that our problems with Oceania will seen by many, many others and may just spare someone else from similar treatment. In a way, thought, the way cruise lines treat passengers is somewhat like a popular restaurant with great food but lousy service - as long as there are more customers than space, there's no incentive to change.

So sorry to hear of the lack of compassion and help offered by Oceania. Sounds like Oceania now has customer service like it's parent company NCL.

Best wishes that your next cruise is better.

Thank you. We're not familiar with NCL, but from what we can infer, Oceania's "customer service" may be a gross misnomer.

That is one policy that just does not make sense. Oceania needs to look up. Compassion in the dictionary. Hope you other half is doing better.


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