Lost and Found (Finally).

Knock on wood - we've only lost our luggage ONCE - flying to Europe to catch the Emerald Princess in 2012. The airline was basically no help. The Emerald Princess hotel staff were like our personal pit bulls - they were ON IT. Phone calls, faxes, telexes and e-mails - they were relentless. In the meantime - they offered T-shirts, toiletry kits, free formal wear - and advice. A staffer behind the counter looked left - and right - and in confidential tones said: "We'll find your luggage - but until we do  - feel free to use the crew stores in port - they are always within 5 minutes walk of dock facilities and offer seriously reduced rates for incidentals - by international law. GOOD TIP. Oh - and they did find our luggage - small thanks to the airline (it had been sent to Hawaii).

Tags:

12 Answers

I've had my luggage "lost" a couple of times. Once when I flew from Kelowna to Calgary- a 1 hr flight. My luggage stayed in Kelowna for several hours but finally arrived at my destination of Banff.

a couple of years ago, when we were switching airlines our luggage stayed in Phoenix but we went on to Miami. It didn't arrive until the next day, but we always allow an extra order cruise travel day in case this happens. We knew where to go in downtown Miami to quickly purchase a few new things if we needed to, but thankfully that wasn't necessary.

I've only had my luggage lost one time.  It was in Newcastle, UK.  They got it to me early the next day. 

 

The frustrating thing about it was that the baggage claim office was on the secure area side of the doors leaving customs.  I had no way of telling the people waiting for me what was happening.  Fortunately they waited.

Only one time I thought my luggage was lost.

Waited until the carousel closed and my bag didn't arrive.

After a half hour of looking for someone to help me (late at night and the airport was all but deserted) someone walked up to me and asked "Are you Mr. BDRebel?"

I asked him why he was enquiring. He stated that if I was, then my luggage had arrived on an earlier flight and was in the office for safekeeping.

Princess did the same thing tracking and retrieving our luggage that didn't get on in LA but luckily was routed to San Francisco...Really surprised at their efforts ... figured we'd be stuck on our own since it wasn't the cruise line's fault!

My luggage was never lot but my husband's was.  It was brought to our home 5 days later intact.  It had traveled all over the US.  Too bad we couldn't get credit for the miles flown. 

LOL!

Europe, Hawaii, yeah I can see how they would confuse the two.

There have been a few times that our luggage was "lost" on the way home, but was delivered the next day. However, the most never racking lost luggage situation was Nov. 2015.  We were sailing out of Miami so had a hotel booked on Miami Beach, but we were flying into FLL.  We had a change planes stop in Oklahoma City. When we arrived at the FLL airport there was no luggage for about 20 people including us and our newbie cruising friends.  Apparently a whole luggage cart was left on the tarmac. Fortunately, we were promised delivery to our hotel between 2:00 - 3:00AM the next morning. It was delivered as promised, but the DH needed to get a new tooth brush and we slept without PJ's.

Sleeping without pjs probably kicked off your vacation on a happy note!!!

I'll never tell!Love

Reply

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top