BAK1061
Contributor Level: Captain

It pays to be nice

We had such a good cruise this time, I filled out several compliment cards about half way through the trip.  Our steward, the coffee bar staff, a waitress, and one more thanking NCL for providing a great vacation.  Well, the next night we get a message from the Hotel Director, Nelson.  He would like to meet us for coffee.  When I call him back, he said he would like to rectify the issues as soon as possible.  " rectify the issues?"  I think you have the wrong person I said.  We're having a great time.  He asks if he can call us back later.  Anyway, we meet for coffee the next day and we discuss how much we enjoy NCL, the staff, the food, the convenience of sailing out of NY, etc.   Next thing you know, he's inviting us ( and our friends ) to dine with the Captain!  Holy Crap !!!!!!  We didn't know what to say, other than, we were supposed to have dinner at Cagneys that evening.   Well, that was cancelled and we received our invitations.   Now, I know you can pay to have dinner with the Captain, but to be invited was truly an honour. We sat next to Nelsons assistant, who was also really cool.  Her husband used to work on the ship, but now he stays home tending to business and taking care of their child. There were 8 of us, other than the Captain and ( ???? Deborah ).  The Captain was very engaging as far as conversation went. The meal was excellent, and we had a great time.  Photo op, and it was delivered to our cabin the next day.  Definitely the coolest thing that has happened to us in our cruising history.   And it came out of nowhere !   

See, it's easy to complain, but being nice, attracts more attention.

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13 Answers

Johngold
Moderator
Contributor Level: Captain

Great example of nice guys finishing first.

 

AuntPinkie
Contributor Level: Captain

What a wonderful story.  Congratulations!Love

ctav
Contributor Level: Captain

How many of us has seen where a passenger was nasty to the wait staff? Cabin Steward, Pursers?  And those same passengers write negative reviews.

Good for you Cromp!!!

ToddTheCruiser
Contributor Level: Staff Captain

Hmmm, Think I will try that next time.  Just make up a bunch of compliment cards and see what becomes of it.Big Smile

Bubba54
Contributor Level: Captain

Congrats, that is outstanding. We have been invited twice to the Captains table, it is really an enjoyable experience. It is true a little kindness goes a long way. So cool, you got the experience for just being complementary.

BonMike
Contributor Level: Captain

That's awesome BAK, thanks for sharing with us.

BDRebel
Contributor Level: Captain

I'm happy that you got invited to dine with the Captain.

I am absolutely thrilled that you took time out from your vacation to ensure that the ship's management team was aware of the fine job their crew was doing!

BAK1061
Contributor Level: Captain

I never wait for the email questionnaire.  I think it's more personal to actually write words, than to check off a number between 1&10

BDRebel
Contributor Level: Captain

I tend to do both, but at the end of the cruise.

Maybe I'll start doing it as soon as I board?Big Smile

 

Seriously, though, you should know what type of service you are getting by the midpoint of the cruise. Why wait to hand out the written "Attaboys" for the crew who deserve it?

glomarrone
Contributor Level: Admiral

I once was invited to dine with the captain & like you I didn't pay for the privledge.  Congratulations!  I'll bet that you will always remember your dinner.  Thanks for sharing your good fortune with all of us.  Happy

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