glomarrone
Contributor Level: Admiral

Importance of Using Cruise Line Websites

I am always surprised when I read reviews by first time cruisers about how clueless they are concerning such things as extra cost items on a cruise. The gratuities charge, in particular,  seems to be an eye-opener for them.   I would like to offer them all a suggestion to check out the cruise line Website before they even consider booking a cruise.  The Websites have all the information right there that passengers need to know - especially first time cruisers.  Most even have Frequently Asked Questions and Answers.  Most important also are the deck plans so you know where your cabin is located.  Study the small icons to know specifics about the room, too for example if it is a connecting one.  Of course this Website, Cruiseline.com  is great even for experienced cruisers to visit.  We have a variety of reviews about all aspect of a cruise anyone is considering.  The site continues to expand it's offerings and gets better all the time. 

Tags: cruise reviews Cruiseline.com Cruise Line Websites advice for first time cruisers

10 Answers

noname111
Contributor Level: Captain

Great topic.  

I am continuously appalled by the number of people who post questions on other websites that they should be going to the cruise line's website to get first hand information.  More often than not, the original poster gets responses with conflicting information plus the discussions devolve into petty bickering on topics that had nothing to do with the original question.

DIY websites where people book their own trips seem to cause many these problems because there is very little in the way of clear direction on what the new cruiser should do after plopping down their hard-earned cash on a vacation.  Really, these people have no clue and are way too trustful that someone or something is going to tell them what to do. These are fine for flights and hotels, but cruises are an entirely different animal with many moving parts.

Regardless of whether we use DIY or a TA, I always proceed to the cruise line's website and carefully review the available information... still do this after almost 18 years of cruising. I never assume the line is going to share important information with me in a timely manner - about anything.  

Another important thing I give people a heads up about are to check with the primary resources like the US Department of State, the CDC, etc. This critical information pertaining to safety risk alerts and inoculation requirements are alluded to on the cruise line's site and directs people to check for themselves.

Bubba54
Contributor Level: Captain

I believe checking the cruise lines website is very important. There is a great deal of information on their own site. Each line does things just a little different.

glomarrone
Contributor Level: Admiral

All good suggestions.  No wonder you are so smart.  Thanks for replying.

 

glomarrone
Contributor Level: Admiral

Thanks Bubba 54.for joining in the discussion. You are right, cruise lines do many things differently.

 

Johngold
Moderator
Contributor Level: Captain

Even using TAs I show up to my cruise with, a deck plan, a directory, a plan for excursions and a plan for everything..... I'm a bit OCD in that matter.

I strongly recommend using government websites for travel advisory and visits to different places. I am very seldom surprised by anything anymore.

JusMe
Moderator
Contributor Level: Captain

If people even read and paid attention to the cruise contract they would read the section on acceptable behavior.

glomarrone
Contributor Level: Admiral

Good suggestion JohnGold. I am frequently checking travel advisories for my world voyage.  So far so good.  I carry a folder with me on board.  Inside is, like you, a deck plan.  I also have receipts for everything pre ordered and the schedule of shore excursions.  There's also a list of places I want to see and a list of suggestions that others mentioned in their reviews.  I perhaps am over organized.  But so far, I have rarely encountered any problems.  Of course on board things go wrong that can not be anticipated like being charged for laundry that it is supposed to be complimentary.  With a little patience, these get resolved.  

quote=Johngold]

Even using TAs I show up to my cruise with, a deck plan, a directory, a plan for excursions and a plan for everything..... I'm a bit OCD in that matter.

I strongly recommend using government websites for travel advisory and visits to different places. I am very seldom surprised by anything anymore.

[/quote]

 

noname111
Contributor Level: Captain

LOL... i'm not sure about the so smart, but thank you.  Ahhh, if only this were an indicator of how wicked smaht (my best Boston access there) a person is.

SimonCommunity
Moderator
Contributor Level: Captain

We try to do our best to walk first time cruisers through the process of finding and then planning for their cruise via our Guide for First Time Cruisers, but the trouble is, someone has to take the time to seek out the information and read it. Going on a cruise is the same as any other vacation - those who plan ahead and research will generally have a better time than those who don't. If only more people bothered to do so.

glomarrone
Contributor Level: Admiral

I absolutely agree.  You shouldn't just pass off the booking to a TA or online booking website and expect them to do all the work for you.  You are not their only client.  You also need to do some research on your own.  Otherwise you will board the ship and be stunned to learn that there are extra charge for this or that.  At the minimum visit the cruise line's Website.  Even better, read some of the reviews posted on this Websire and read some of the advice here for first time cruisers.  You will be way ahead of the game and will enjoy your cruise even more.  There will be no negative surprises. Bquote=SimonCommunity]

We try to do our best to walk first time cruisers through the process of finding and then planning for their cruise via our Guide for First Time Cruisers, but the trouble is, someone has to take the time to seek out the information and read it. Going on a cruise is the same as any other vacation - those who plan ahead and research will generally have a better time than those who don't. If only more people bothered to do so.

[/quote]

 

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