If You Were CEO for a Day, What is the One Thing You Would Change ?

What's the one thing you would do if you had the authority to make a change ?

I would bring back the Grand Buffet, but as a paid option.  You would have to prepay for the meal.  The more that pay, the bigger grand the buffet.  And only those that pay, would be allowed to photograph the tables.

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10 Answers

 The biggest complaints seem to center on the buffet.  If I were CEO I would find a way to improve the Lido Buffet.  I would bring back the trays that they used to have.  It is very hard to balance food and beverages while on long lines at the buffet.  With a tray passengers would not have to go back to the buffet three or more times to get everything that they want including beverage. 

While I am at it, I would do whatever it took to shorten the lines as well.  Food gets cold while passengers are waiting on lines.  It is hard to get a table in the buffet but if the lines moved faster, it would free up more tables sooner. 

Perhaps the crew working the buffet could find tables for passengers so they didn't have to search everywhere for that elusive table.  It would also help the area stay cleaner as food would not be dropping off the plates as much since they would be on those trays that I mentioned. 

If you need a tray, just ask for one.  Either that, or keep one of the room service trays. 

Wow, One thing..... As CEO, I would look to every front line person and implement the recommended change. Could be something as simple as a re design of the traffic flows for the Buffet, to an incentive program for all employees based on increasing levels of customer service and satisfaction.

I think that I would lean towards a customer oriented program to improve the bottom line.

only one thing ?   Hmmmmm I'd put a clause in my contract that I would have free cruises for lifeWink

Seriously,  I would work with the customer service desk so that complaints would be addressed at the time they are made,  Hall way noise, bad service, reserving lounges and the things we read about in reviews time after time. 

I would also change the policy on bringing beverages on board.  I just find it annoying that people can't do without " their brand " of soda for a week.   Better yet, create a charge for it.

If people want to bring hard liquor on board for cocktails in their room, I would allow it. I would just put in place the same restrictions they have on wine. One 750m bottle per passenger and charge a corkage fee. The difference is with wine there is no corkage fee if consumed in cabin. I think it would cut down on the sneaking it on board.  I would pay $15 or $20 to drink my favorite scotch.

I would not charge for wine and beer. Since a lot of seniors cruise, I would offer special perks for them like a 50+ party.

Bubba,  in a 750 Ml bottle of wine you only get 5 drinks.   I'm hoping you get more then 5 drinks out of a 750 Ml bottle of Scotch ???  I always ask my room steward for wine glasses,  then I fill my glass in the cabin and take it to dinner with me.   No corkage fee unless I bring the bottle to the table.

I get one drink out of 750ml bottle of REALLY GOOD SCOTCH. It's call a REALLY BIG GLASS......Happy

If CEO, I would: 

1. Get the main dining rooms back up to a level of service and quality that most cruisers experienced in the past.

2. Allow guests to bring wine on board for personal consumption in cabins, within limits---Like HAL used to do prior to February 2014.

3. Reserve special high quality rooms on board ships for smokers, similar to "Churchill's" on Princess and "Connoisseur Club" on Regent. Discontinue all balcony smoking on HAL. Discontinue all casino smoking.

Buba54-you mention: "The difference is with wine there is no corkage fee if consumed in cabin."  It is my understanding that only three lines now allow that Disney, Azamara and P&O--- and--- with the exception of the one bottle many of the lines allow you to bring on board free of charge at the very beginning of your cruise. From then on you can bring bottles on board but you must pay a corkage fee, for instance, $18.00 on HAL and $15.00 on Princess per bottle. 

HAL was the last hold out of the majors, the way I understand it, with regard to bringing your own wine for cabin consumption. On Feb 2014 they started charging, here is HAL's policy followed by a link to all line's booze policies:

'"Bringing wine or Champagne onboard: It's allowed. Passengers, aged 21 or older, may bring one bottle of wine or Champagne (no larger than 750ml) onboard in their carry-on luggage at the beginning of a sailing. This bottle is not subject to a corkage fee if it is consumed in the cabin. Additional wine or Champagne bottles brought on in carry-on luggage will incur a corkage fee of $18 a bottle, irrespective of where they will be consumed."

"Purchasing liquor in port: It will be retained until the last day of the cruise. Wine and Champagne bottles bought in ports of call may be brought onboard, also for the corkage fee of $18, or passengers can have the bottles stored onboard the ship and returned on the last evening of the cruise for no charge."

http://www.cruisecritic.com/articles.cfm?ID=46

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