I am curious to know how members in this forum have registered complaints or concerns to cruise lines, and if they have, how was the situation resolved. The reason I'm asking is on my cruises I have complained on board and after getting home, and after discussions have had all my concerns resolved. I had a real bad episode on the Dawn with NCL and have received a very satisfactory resolution. I E-mailed the president of NCL to compliment the employee who takes care of my needs on board, and have even received a phone call to me from one on the executives.
Maybe we should start a forum regarding the methods to resolve any issues that cruisers run into.
Any ideas or resolutions?