This is my first cruise with Silversea cruises that I have booked and it is a long cruise which I have some questions. Has anyone experienced having a Travel advior who was terrible with this cruise line? Never calls back, so I call the main line and leave a message with his colleagues for him to call me back and still don’t hear from him. My final payment is due and now I am questioning if this line is as good as they write because so far has not been my experience. Has anyone else had a problem with their travel advior/booking agent?
Horrible Travel Advior
I book with Vacations To Go, never had a problem with them. I've been working with the same agent for years, he's fabulous!
Likewise here. I once got a young snot who tried to lie to me about a cruise. He didn't last long after my customer service review to management on his performance. Thereafter he was replaced with a TA who had many years of service with VTG and has given me many years of prompt, courteous, and helpful service. A good TA is professional and worth their weight
in gold! They will solve your problems, and get answers promptly. It's their job and their
livelihood. Appreciate them!
Yes I know his name, all about his family and the cruises he has gone on. This guy acts like a car salesman to me. I finally got a hold of him on the final day of payment after 3 more calls and said I want to know my confirmed cabin # before paying and said he would call me back with that shortly. Well, never called back, the day has passed with the 1,000 dollar off advance payment. No email, nothing. I have to go above him now and it has been a HORRIBLE experience so far with SILVERSEAS CRUISE LINE....still questioning as of this moment if I should jump ship on this one. #silverseas #cruise #silverseascruise
Well, now that the thread has finished taking its usual lefts, right and meanderings,(or has it?) I wonder what the poor OP who started it decided to do? Cyber is good for that, as we all know....
We've had good ones and bad ones. The good ones seem to move on and go to other agencies, the less capable ones seem to linger. When I get frustrated, I would go to a direct booking to cool off, then go back and find a new agent for the next one. Frustrating.
We've had good ones and bad ones. The good ones seem to move on and go to other agencies, the less capable ones seem to linger.
Sounds like you need to go to a different agency, maybe where the good ones have moved on to?
Never cruised with them, and never dealt the pain! Carnival cruise support is always good!
We had a TA who handled ALL of our travel arrangements for the family. Due to Covid, she has moved on to something that can pay her rent. Her associate is good, but not as good as she was. They are improving so time will tell. I do however, deal with a consultant at Princess, she keeps in touch with me weekly and she is a Gem. In all customer service businesses, dedication and caring are a huge factor in the return of business and relationships. So aside from "hopefully" a couple of all inclusive trips planned, my next cruise is early 2023. Maybe the world will be a little more reasonable by then.
Sorry for not posting more often, My computer crashed and I am using an old unit just to keep up. Take care team.