Has anyone challeged a cruise line about poor serice, bad food, etc.?

Do we  have any rights when the cruise turns out to be dismal?

I have read to my shock that Royal Caribbean's Ovation of the Seas from  Hong Kong was really a disaster on the April 2018 sailing.  Many people gave a poor review.

For me it is too late for a refund but what about the gratuity that they say is mandatory?

 

I just took the word of the sales agent and didn't check the reviews.

Many people complained about the food being the same every night and service Asian food not much western food.

 

8 Answers

I've never challenged the cruise line after the cruise.

 

There has been multiple cruises that I've gone to guest services while still on the cruise to have them take gratuities off of my bill. I gave cash to the workers that deserved it. 

 

Sometimes if you call several times and talk to different people you may find someone that will accommodate you. If its not a refund, maybe something towards your next cruise. Always, ask for a manager. They may be able to do something for you. 

 

I never complain about the food.  The is no point in doing so.  You will only be offered another dish of the same qualities.  I only complained one time about the noise levels in an aft cabin one time.  It was really bad.  All the they offered was a membership to the spa.. That was nice of them.  My fault booking an aft cabin.  Never again.

On Carnival's web page there is a link to the Passengers bill of rights, maybe this will help in your frustrations:

https://www.carnival.com/about-carnival/legal-notice/passenger-bill-of-rights.aspx?icid=CC_passenger-rights-footer_1854

 

I read the reviews but they ard generally so different for the ssme cruise. What ond person dislikes about food, another loves - taste and expectations vary according to individuals.

As Todd mentioned, if you don’t like something you ordered, they will gladly bring you another menu item until you are happy. If you are unsatisfied with the service at any time, you can go directly to Guest Services to have the situation sorted out. The best time to have any issues dealt with is while you are on the ship.

I would never remove the gratuities, but would give extra to those who really help make our cruise wonderful.

On Princess the food in the MDR was bad,   I was not ordering much to eat because it was just bad.  When the head waiter asked if I was on a diet ordering so little I stated I would gladly order more if I could get good food and that the food on that sip sucked (at the time I was super skinny, not on a diet).   After that night I did get better food.  The night that happened they did a special steak for me that was very good.  They brought Mom's dinner that night that had to go back,  Gritty Salmon in Alaska,  shame on them)

 

That was my first and last time on Princess.

Now this is a cruise line that says their food is fantastic!

I am learning that the sales agents that sells the cruises have a tendency to embellish their products...Not all but most. When I read 20 reviews how awful the food was I tend to believe them.  Keeping in mind that it is a personal opinion.

If you had to complain to get better food why didn't they give you good food to start with?  My hat is off to the waiter who noticed you were not eating and fixed the problem right away.

 

Interesting you say you had to complain about the noise level in an aft cabin. I thought those were the most quiet as those cabins are toward the back of the ship. That's unfortunate. 

 

Agreed----An old commercial fisherman once taught me, "Don't piss into the wind".

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