glomarrone
Contributor Level: Admiral

Has a Cruise Line Ever Cancelled An Excursion on You?

Sometimes excursions are cancelled because the ship can't get into the port or because the arrival time is delayed.  Has a cruise line ever cancelled an excursion for other reasons such as not enough people signed up?  Did you book another excursion with the ship?

Tags: shore excursion cancellations

8 Answers

sweetliberty13
Contributor Level: Captain

With no explanation other than a tour operator change a couple of weeks ago, Carnival cancelled an excursion to the Xplorer Park in Play Maya (ferry from Cozumel). We booked another excursion the next day and received a second email hours later that the cancellation was due to a system glitch. We did not rebook the original excursion.   

Kennicott
Contributor Level: Captain

I was going to say nope. But somewhere back in the fog of my mind I think one was cancelled and replaced with another just as good.

I must say here, on all three of the lines we use, the shore excursions have been pretty close to outstanding over the years. I know a lot of folks say they charge too much, but I really don't see it that way.

Our first chance to tour the Invasion beacheads at Normandy the line did not have an excursion that included Omaha and Mulberry B. We were to be ported at Cherbourg, only one excursion had a beachhead tour and that was of Utah which was the "cakewalk" beach and I didn't want to waste my time on that one. I tried, and tried to get an independent through the website Roll Calls, and thought I had succeeded, only to find out after arriving on the ship my fellow online cruisers had did me in. Thankfully, HAL came up with a full day excellent tour which included Omaha. First and last time I ever tried to do an independent through Roll Calls.       

 

 

BAK1061
Contributor Level: Captain

Yup. Rum factory tour, somewhere. Antigua maybe. Tour guide had a coronary that morning.

noname111
Contributor Level: Captain

Yes, we have experienced cancellations and/or changes on a couple voyages. One was cancelled due to poor weather conditions. We prefer safety be a primary concern at the time of the excursion. Though disappointing, cancellation is an accepted risk known at the time of booking.

glomarrone
Contributor Level: Admiral

I don't blame you. 

 

glomarrone
Contributor Level: Admiral

We always book all our excursions ahead of time.  Once Carnival took several away from us because others who didn't book early were closed out of all of them.  We were upset, of course and a little annoyed that they did this to us. It would have been nicer had they asked us to give up a couple of excursions.  We would have done so willingly.  That way we could have chosen which ones to give up.  To me a confirmed reservation is just that - confirmed unless weather, delayed arrival or unforeseen problem with the carrier offering the excursion was the reason.   It only happened once to us. 

 

My son had a snorkeling trip cancelled by the ship because of weather & they didn't remove the charge.  Weather related changes I can accept. 

 

 

sweetliberty13
Contributor Level: Captain

 

We book all of our excursions ahead of time as well. That saves time and trouble of standing in line on the ship. I know I wouldn't be happy if our excursions were randomly taken away and given to those without the foresight to plan ahead.

glomarrone
Contributor Level: Admiral

I usually try to stick with the ship sponsored excursion or we do it on lour own.  We have never been disappointed.

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