Review by Rohini
In response to review, CrusinTim says ...
Sorry the OP had such a terrible experience. Call back and ask for a supervisor.
Something went wrong on this persons cruise, He was promised something and was not satisfied with the result. He may have failed to follow up and the company may have failed to be sensitive to the consumers needs, The lessons learned from this event can only help new and future cruisers from experiences such as this. Let's keep things open and honest.
OK, so I guess I was wrong! I was under the impression that since this was on the "REVIEW" thread, and it was a "REVIEW" post of the Granduer of the Seas, I should expect it to turn out to be a post of what RCCL didn't do in the OP? No info on exactly what happened. No info about the ship. No info about the cabin. No info about the itenerary. There are many cruise sites out there with individual cruise line threads where posts like this belong. I do not feel it belongs in a "REVIEW" thread. I'm not going to get into a contest about this, like BAK said, it's up to the MODS. I just feel this post is misplaced... and that is my opinion. Let's move on....
Whether it's a review thread or a general discussion thread,well, maybe it should have been under the General Discussion threads. Regardless, his cruise was in fact ruined do to the fire. He was promised something that wasn't delivered. Perhaps he didn't do his due diligence in getting what was promised. We don't know, it wasn't covered by the OP
Clearly, this review would have been much more beneficial with more facts and details, but this is all the reviewer chose to write. Did s/he even sail, or were they on one of the cruises that were cancelled while the ship underwent repairs? It's not clear from the review.
We love our Verified Reviews, written by cruisers who we know sailed on the ship and itinerary they're reviewing thanks to our partnership with leading cruise agencies. Verified Reviews tell you you're getting first hand experience from an actual passenger rather than someone who solely has an axe to grind.
Frankly, this review offers very little useful information, but since it doesn't seem to violate our Community Guidelines, I'm unable to edit or remove it. My recommendation would be to take it for what it is and move on. There are so many more quality reviews here worthy of attention and chock-full of useful information and valuable tips... I'd rather focus on those!