Sorry about the poor customer service you seem to have received from RCCL BUT this is not what this forum/thread is about! The review threads are intended for insight into a past passengers ship and cruise itinerary experiences. The review thread is to help future cruisers decide on if a ship and/or itinerary is right for them. It is NOT for bashing individual cruise lines because they failed to appease you as to what they endorsed. . Again I am sorry to hear about not receiving what was promised from RCCL but your incident is isolated to your displeasure with RCCL and gives no insight into the ship itself or your itinerary. I recommend the Better Business Bureau in your area.