I have friends in the Golden now doing a 28 day cruise. I'll forward this thread to them to see how it compares. Stay tuned!!
Review by ChefChris
In response to review, CrusinTim says ...
I just received a response from my friend that I had posted to them on Facebook while they sail on the Golden Princess now doing a 28 day cruise.... "I dont need to read it. Many many problems. I am not happy so far with a lot of things. Big crew changeover yesterday....we will see if it helps. If not I will probably remove the gratuity for the first time ever.". If I was my friend I would be FURIOUS!!! Paying for a 28 day cruise and getting sub-par service. And just so you know, we sailed with them on the Caribbean Princess this past April and they are low key so for them to get to the point of talking about removing auto-gratuities....it's bad!!!
And in a follow up of me asking her to explain the issues, she say's... "Room too hot, food not great, service not what we are used to. Had our dinner table changed, new table was fine but second night after the change it was full so we have eaten in buffet two nights waiting for contact from matre'd. Was in casino for over two hours...it was pretty empty, never saw a server so had to quit to go get my own drink. Just stuff like that. But a bad day on a ship is better than a good day on shore".
Thank you for posting your review. I am sorry to hear of your disappointing experience. We have a number of Princess cruises coming up and this problem with service is concerning.
Thanks for the review, I am so sorry to here this about the Golden. I spent a lot of time on her last couple of years. It was great, but things change.
Not a good review for me. we have two cruises booked on her, hopefully they will have trained their staff by the time we get on her
I loved my cruise to Alaska yet my sister on a different cruise, hated it. Everyone is different and even on the same cruise, passengers can have very different experience.