Contributor Level: Purser

Review by halvy1

Royal Caribbean Cruise to Haiti,Jamaica,Grand Caymans,Cosemel

In response to review, JL1944 says ...

I just came off a Western Caribbean cruise on Freedom of the Seas last week (June 8-15) and was disappointed to say the least. After 8 cruises with RCCl, 2 with Carnival and 1 on Celebrity, I think I have an objective view as to what one should expect on a cruise package.
The service staff, by and large, was excellent in all regards. They were friendly, professional, caring and competent in their performance. The dining room staff was friendly and very attentive, BUT the main dining room was crowded beyond easy navigation. To enter wasn't TOO bad, but leaving was a nightmare with trying to squeeze out between chairs and diners. It just made for a poor image. The food was adequate but certainly NOT up to the cruise standards one comes to expect. The menu was repetitive and limited. The sirloin I had the first night was VERY tough and not very tasty.
I also missed the midnight dessert and ice carving displays that were always a highlight of every cruise (not this one). Cost cutting is way too evident on this cruise. While I had the late dining assignment, I did not share the same table guests any two nights running. It makes "friend-making" a bit more difficult.
A shore excursion in Jamaica required 3 buses and each was packed to capacity with minimum air conditioning, no speaker system and the hostess talked to the first 3-4 rows of the bus and those of us in the rear 2/3 heard little or nothing of her explanation of the sights and history.
I booked another cruise for next May on board Oasis of the Seas, but if the service, accommodations and general status of the cruise is not markedly improved, I am finished with RCCL.

Tags: Royal Caribbean Caribbean - Western Freedom of the Seas

3 Answers

Contributor Level: Captain
Hi John & Susan. I know some cruise lines will monitor these reviews but I’m not sure if Royal Caribbean is one of them. Hopefully you also sent something directly to them regarding this. We’d be interested to know what resolution, if any, was reached. Thanks for the review and Happy Cruising!
Contributor Level: Captain

Hi JL1944.  We cruised aboard Radiance of the Seas a couple of weeks ago and they had both the dessert buffet and the ice carving, so they’re not gone from every ship.  Thanks for your review; hopefully your cruise aboard Oasis of the Seas lives up to or exceeds your expectations!

Contributor Level: Admiral

I hate when I have to squeeze between tables when leaving the MDR.  A few times we actually had to plot our route before we got up from the table.  Between that and trying to avoid running into servers who are all rushing around, it doesn't make for a peaceful dining experience.  What we cruisers don't have to put with, laugh, laugh.  Gloria


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