I made the decision to delete the Norwegian Star review in question as I felt the language regarding LGBT passengers violated our Community Guidelines:
Be polite. As a diverse community of people with differing opinions, it’s important to respect those differences and be courteous to one another. Name-calling or verbal abuse will not be tolerated.
We're working on more specific guidelines targeted specifically toward reviews, to make it clearer as to what's appropriate and inappropriate when sharing a review here on the site.
That said, even with a more detailed policy, there will still be some situations that fall into a gray area and will require a judgement call from myself and other members of the management team here. Don't blame our volunteer Moderators for content being removed/deleted from the site. One of the functions the Moderators serve is to help us identify content that may violate the Community Guidelines, but the final decision to delete content is made by a cruiseline.com staff member. And while it can be a narrow tightrope to walk, and we try to make the right, balanced decision, we're more likely to fall on the side of the keeping the conversation on the site friendly, respectful and welcoming.
If you have any further questions email me at firstname.lastname@example.org