Contributor Level: Captain

Folio Issues Billing Nightmare

Checked my bill night before disembarking, all was well. Got statement in am and bill was off $3800. Went to front desk at 6 am and idiot kept charging my card and my sons card trying to fix. Had close to $9000 in holds and charges.  Livid to say the least. I had to disembark at 7:30 am or miss my flight. Manager got involved. Security got involved. Guy kept debiting rather than crediting.  Left ship..began calling Princess at airport, went on for three days BUT upshot was they fixed all the charges and wrote off my balance. Telephone support was terrific but front desk service was abominable!  The manager went to breakfast in the middle of this nightmare leaving the idiot floundering.  News flash...you cannot disembark if your bill has anything outstanding, right or wrong, and I had to carry a special card from finance dept mgr saying I was allowed to disembark.


So in spite of customs in Vancouver, rudeness in casino, shreaking teenagers, evacuation at 2am, billing fiasco, none of this ruined my cruise!   Lol I deal with far worse on a regular basis on land so either I'm used to it or frankly my dear, I just don't give a damn anymore.


13 Answers

Contributor Level: Staff Captain

Sounds like fun lol. Need a redo on that one. Glad you were able to overlook the minor inconveniences and enjoy the cruise Debbie.Now it be time to prepare for the next.

Contributor Level: Captain

Debbie, you are by far a better person than I am. I would have been so forgiving and I might still be in a  major "funk".  It is too bad your day-to-day world has so many pitfalls that this was "minor".  Happy to see you are home and ready to go again!


Good for you!

Contributor Level: Staff Captain

Glad everything worked out in your favor.

Contributor Level: Captain

Welcome back Debbie! Happy   Sorry to read about your stumbling blocks along the way on your cruise.  Ummm....that's what memories are made of right? Wink    I'm glad you're able to keep a good attitude, that's the way to handle it all.  So where are you going on your next cruise?  Booked yet? Big Smile


Happy Cruising!!!!

Contributor Level: Captain

Glad you over looked the BS and had a great cruise 

Contributor Level: Captain

What a positive attitude, don't think i could have handled it that well. Wow!!!!!!!!!!!!!

Contributor Level: Admiral

OMG, what a nightmare.  Glad to hear that it all was eventually straightened out. 

Contributor Level: Captain

Glad to see you could keep your sense of humor, and not let it ruin your trip.

Aside from the casino and billing problems (which never should have happened) it looks like nothing but a bit of bad luck that nobody could control.

The casino and billing appear to have been taken care of. Hopefully the line can offer you an "apology" to ensure the problems were made right by you.

Contributor Level: Staff Captain

Ive never had a problem thankfully.  I cash up my account beforehand.  I usually am very calm and mind my business.  But no way would I have been as seemingly cheerful as Debbie.  

Contributor Level: Captain

Caribbean for November (3 B2Bs) and 10 day Panama Canal in January.  Starve a cold, feed the fever.


*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top