BonMike
Contributor Level: Captain

Exceptional Service?

So many people have posted how much they tip their room stewards, assistants to the stewards, bartenders etc., and it seems like very generous amounts. 

What have these people done that was exceptional to deserve the tips ?

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8 Answers

BonMike
Contributor Level: Captain

We left a tip for one room steward because he always left 2 cans of soda on ice for us, which was really nice. I've never felt we had any other special service, and have never met an assistant to the room steward.

Last spring we tipped the waiter we had for 5/7 nights because he was so fun and was always joking with us. The other wait staff just did their jobs.

 

BDRebel
Contributor Level: Captain

It is one thing to do your job, and another to do it promptly, with a smile, address the customers by name, and always being polite. Bonus to the steward who camps in the hallway to chat with his customers on the way to/from the elevator, asking how the day was going, and what can he do to improve your stay, or the bartender who sits and chats, without neglecting the other customers, or the waiter who remembers you like unsweetened ice tea waiting for you, a glass of wine as soon as you sit down and coffee (without cream or sugar) with dessert.

BonMike
Contributor Level: Captain

Thanks BDRebel. On Carnival, it is part of the job for room stewards to remember their guests names. I've always just thought that when the stewards are in the hallways and ask how the day is going, it's no different than a clerk in a store asking "how are you today?", it's just a nice greeting. Honesrly, I would not want a waiter to have a beverage waiting for me just because I asked for that particular drink for a day or two. I don't want someone assuming that I want the same thing because I might not, and then it's a waste. 

Different viewpoints for the same situations makes for good discussions.

Agreed, BDRebel. We definitely notice the difference between the employees that go the extra mile and the ones that just do what they need to do. Several bartenders, our MDR wait staff, and our room steward all got extra gratuities. A job well done by Carnival, as always.

I was a server/bartender for a number of years and as someone who has been in a position of hospitality, the extra few steps to make a guest's experience great are  very important.

BAK1061
Contributor Level: Captain

I left a camera for one of our stewards.  I didn't use it and he loved the fisheye lens ( it was a lomography camera ) so I left it behind, along with a roll of film.  He was always there with towels, pillows, whatever we asked for.

Interesting thread, thanks Bonnie!

 

For me, it is when the person goes out of the way to help my son or even when they try to understand his special needs. Aristotle in the Fantasy MDR, after the first time he met Kyle, knew that he loved to give and receive fist bumps. He also knew to ask us before he refilled Kyle's soda glass, even though he had the bottomless bubbles.

Zindi also on the Fantasy was our stewart, she went beyond the norm, she would see us walking in the hallways when she was cleaning a different room and call to us. just very nice, i would not be as awesome, guess that is why i do not work in that industry :).

brian

glomarrone
Contributor Level: Admiral

Since I ask for some extra service, I tip to thank the steward for providing it.  I usually ask for two daily planners, ask for ice delivery twice daily and request a daily newspaper. 

Johngold
Moderator
Contributor Level: Captain

The people who go above and beyond are actually a rare breed. For us , our room steward in the Island Princess was just great. I gave him extra for his daughters books for school and she wrote a nice letter to us thank us for the funds and sent a picture as well. We know there are real great folks out there and some real jerks. We had a great Bartender on the Golden Princess and she still sends us cards with here childrens' pictures. I believe customer service is going by the wayside in day to day interactions, but I do like it when we get that one exceptional person who cares.

 

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