CrusinTim
Contributor Level: Cruise Director

Review by protech

When you are told you are not as important as other guest, it ruins your whole vacation and makes you wish you had never trusted R.C.

In response to review, CrusinTim says ...

Just wondering, did Customer Service even offer to dry clean your damaged clothes for free? That along with the 50% off your next cruise may have helped turn your thoughts around about the cruise.

Tags: Royal Caribbean Caribbean - Bahamas Enchantment of the Seas

4 Answers

BAK1061
Contributor Level: Captain

Why were your clothes " stacked in the corner " ?   Especially your evening clothes ?  Why weren't they in the closet ?

I'm not making light of the fact of how you were treated, I'm just asking a question here.

cruznjan
Contributor Level: Staff Captain

 

Good question.

 

Johngold
Moderator
Contributor Level: Captain

I am a little surprised that an issue like this one could not be resolved easily.

JusMe
Moderator
Contributor Level: Captain

I hope you sent a copy of this review or a letter to RCI or if you had travel insurance would they cover the clothing ?   I can see that RCI or the insurance would pay to have the items dry cleaned,  but not replaced.

Reply

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