Johngold
Moderator
Contributor Level: Captain

DOING YOUR HOMEWORK

Hello to all in the forum. This is for every one who talks up their cruise experience.

I was at a Bar-B-Que over the weekend. One of the guest and his wife spoke to me about their recent cruise and tour package. they know I cruise. They were in Hawaii for a vacation package which included the cruise on the Pride Of America. They booked the entire trip online ...AND... did not speak to anyone about the whole package until boarding the ship.

Here is the result of only using the internet.

Land hotels were "not as shown" on the websites.

Breakfast was 'Fruit Basket".. Not continental...

Tours excursions were changed from original itinerary without notice.

Pride of America cruise was best part, but there were additional charges levied at the end of each day for "Resort fee".

Ship does need some maintenance. Shore excursions through the ship were great.

After cruise resorts did not have confirmed T times as indicated on the documents printed off prior to leaving. Budget blown out of water with Extra$$.

Lesson Learned?

They loved the trip overall, after all it was Hawaii. Next trip is in the planning stage now. I have put them in contact with a very good consultant who has the contacts, knowledge and experience to ask all the right questions and to get the best value for the travellers dollars. I gave them this sites address and encourage them to ask all the questions they can think off.

Sites are a wonderful fountain of information, But they are not a fountain of knowledge.

People are.

Please comment folks, this will help all travellers.

Tags: LESSONS LEARNED

2 Answers

SimonCommunity
Moderator
Contributor Level: Captain

Thanks for doing your part to help spread knowledge and correct information. Using a travel agent is a smart move for just about any cruise or trip, but especially for a complicated, once-in-a-lifetime cruise & vacation package to Hawaii that includes golf and all the extras. One could search for thousands of hours on the internet and still not match what an experienced and knowledgeable travel professional can bring to the table.

One note from what you shared: I believe the charge added at the end of each day on the cruise was likely the "Service Charge" aka gratuities, rather than a "resort fee."

Again, thanks for being an advocate and for sharing this story. Lessons learned indeed!

glomarrone
Contributor Level: Admiral

We use a TA on all our cruises.  It doesn't cost anything extra and we get perks from her such as on board credit, bottles of wine and sweets.  Sometimes she finds us a better deal and she helps us find the right cabin for us.  It is also someone to go to if you run into a problem with the cruise. 

Reply

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