DVCruise
Contributor Level: Captain

Does a Bad Restaurant or Hotel Review on Land Prevent You From Going There?

Just curious as to whether bad reviews influence your choices on land?

Tags:

18 Answers

BAK1061
Contributor Level: Captain

It depends on the content of the negativity.  Also how recent the reviews are.

DVCruise
Contributor Level: Captain

When traveling with my son, he searches out restaurants for us to try by checking out sites online and we've had pretty good luck.  I usually just eyeball a place and stop lol.  

ctav
Contributor Level: Captain

Absolutely I'm not going there. Hotel reviews I will read what customers has said about the place. Restaurants I will read the reviews too and ask the hotel clerk if they've been to the place.

 

akaGrandmaJo
Contributor Level: Staff Captain

if there are multiple bad reviews of hotel or restaurant, then I won't go there, especially if the issue is cleanliness.

One reason I let reviews deter me from restaurants/hotels but not cruises is that there are many more restaurants/hotels than cruise ships to choose from.

ctav
Contributor Level: Captain

 

Cruise reviews before I reply to them, I'll look for a review for the same cruise and I may even look for reviews at different sites and then I'll respond. Most are people that are not happy over, not getting to port where they wanted but they will never post why (we all know it was for a very sound reason) or, get this, not being able to get a FTTF for that cruise but someone they know did. Bash the cruise because weather, rough seas or the cabin didn't suit them. I can and will say I haven't had a bad cabin. The vast majority of the reviews I've seen  were being use to vent and hope someone sides with them. 

 

JusMe
Moderator
Contributor Level: Captain

If there are a lot of bad reviews I will not go to a hotel or to restaurant.   One or two bad reviews will be for everyplace,  you cant not please all of the people all of the time.   If traveling I have asked the hotel desk of where is good to eat near by since I don't have a car, we have also asked tour guides where the locals eat.    So far we have been lucky. 

 

The Ship Mate app has a section where people suggest placed to see and eat for each port.

Kennicott
Contributor Level: Captain
Fake reviews have gotten to be a real problem for those in the hotel and restaurant business. Fake reviews both favor and condemn. There has been a number of excellent business periodical articles written about this. Apparently, some time back these enterprises wouldn't pay any attention to phony reviews of their establishment, but then it became apparent that a couple of bad reviews could have a severe negative impact upon business over the short term. To the tune of over 20% reduction in bookings for the next few months in some cases. This was occurring at high end name hotels even, like Marriott, Hilton, etc. They have began to fight back. Some of the more noted review sites have begun to seek out solutions and develop more strict practices for reviewing, reviews. One has been to allow the enterprise to comment directly and immediately on a review even though comments are not normally allowed. 

 

 

In our case, I do look at reviews. If there are a lot of bad ones that I regard as legitimate I don't book. Like cruise ship reviews, it is possible to ferret out the imposters or those with an axe to grind due a single bad event on their cruise. Trolls abound too, some posters have a favorite cruise line but haunt the threads and forums of competing lines in attempts to point out the negatives of that line and espouse the virtues of their favorite. A lot of times their "facts" are pure fabrications. Of course they always contend they have cruised on the line they are attacking, to give validity to their condemnation, usually bunk as well. Cruise lines appear, to me, to not pay much attention. Maybe someday they will learn otherwise, like the hotel and restaurant associations did.

 

 

Personally, I believe that allowing hotels and restaurants to immediately post rebuttals is a good idea. I have read quite a few of these now  that have nipped pure lies in the bud by pointing out realities. This makes it a lot easier for me to assess the merits of an establishment I am contemplating making reservations with. I believe it would behoove cruise review forums to work with the cruise industry toward a comparable solution. It won't do for the cruise line's rebuttal to be treated as a normal comment intermingled with those of all the other posters either. Some sort of significance and emphasis must accompany it.    

 

   
BonMike
Contributor Level: Captain

I read the reviews on a few sites for hotels and then decide whether to stay or not. Some people expect way too much for the price they are paying. You can't expect to get a room like at a Hilton by paying the price of a Motel 6.

For restaurants, we don't read the reviews because food really is a matter of personal preferences. If a place looked unclean we sure wouldn't stay and order, though.

Johngold
Moderator
Contributor Level: Captain

I have a membership in a group that reviews restaurants in Edmonton. We are all pretty fair in the kitchen so we learn recipes and try them at home or when we meet. Bad reviews do not always complain about the food. Every time we review looks at food we do have a good understanding of what can go wrong. We are all very strong on the customer service aspect, and when a place fails on service it fails big time overall,

Johngold
Moderator
Contributor Level: Captain

Now I am looking for the recipe on the Mint chutney that was served with the lamp my son had the other day. Recipe comes from the Med.--any ideas.

 

Reply

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top