Maybe you need a new TA.
Mine handles all of our needs and I've never had a problem.
I'm happy with mine but I always believe a little research don't cost a thing. I had a co worker with a special need child that wanted to go on a cruise. This child can do nothing for herself and needs 24 hour care. She talked to a travel agent that told her, yes they can care for her. I said call the cruise line and make sure before you put your money down. Thank god she did! They can assist but are not certified to bathe, insert feeding tubes and change a diaper of a 14 year old child. Imagine the financial loss if she went on the word of the agent alone. Her family ended up taking a staycation instead.
A little research cost nothing, but can save you a ton of money. Just Saying!