Do Cruise Line Executives Listen to Passengers?

I often wonder if cruise line executives listen to passenger comments that we make on post cruise surveys. Here are seven changes that cruise lines are making to keep passengers happy.  Will they make you happy?

Tags: Changes cruise lines are making keeping pasengers happy

15 Answers

The first one (looser dress codes) does not make me happy, but then again I am far from being the millennial target of the cruise lines.

The internet and specialty restaurants (unless they are talking along the lines of Alfredo's on Princess -- specialty fare included with the cruise (no added charge)) makes no difference to me -- I have not used them.

The "wow" factor can easily be overdone, so I hope they are careful with it. (suspended cycles, ice skating rinks, bumper cars, go cart tracks -- really?)

The all-inclusive plan, the longer port stays and more power outlets are a welcome change.

Sad that we have to appeal to the Millenials. Loser dress code is rather pathetic. What is wrong with looking nice for dinner instead of seeing some twit role in in a muscle shirt and shorts and flip flops. Have seen this first hand on "Formal Night"

The wow factor will turn cruising into floating shopping malls and amusement parks and has limited to no interest to me, but sadly I am of the age where I am looking for peace and quiet and a relaxing dip in the pool.

The internet, I am on the fence about that. I work in the tech sector so when I am away, that is the last bloody thing that I want, and lets face it folks, we are connected 24X7 all our lives. Take a break.

Restaurants, great idea. More choices than the buffet is a great idea.

Longer port stays, as long as it is not in Nassau, I am game! :)

I'm with you 100% on your post. (And in regards to ports, although I know nothing about Nassau, I agree there are ports that certainly don't longer stays).

The major lines, the ones with monster ships and such, are geared toward a different demographic than 8 to 10 years ago. The list is just a manifestation of that, We are looking at different lines for the "special" feeling when cruising.

I just received a suggestion from a luxury cruise line. One price, includes literally everything including air fare Is it costly.... yes about 50% higher once all fees and everything have been factored in...

Will it be worth it.? Probably.... I will be something to look at.

Why can't millennials learn social graces and dress up?

We usually go to a specialty restaurant once while on a cruise. We paid for the MDR, and we enjoy it.

I use the internet because of emails I have to keep up with, but it doesn't consume all my time.

Longer port stays, Yes!

More outlets, Yes!

"Wow factor", not impressed!

I'm certainly not a millennial, I'm a Baby Boomer, but I do like the more relaxed dress code for the MDR. What people wear, doesn't affect how much I enjoy my dinner. We dress for the surroundings. I pack a (church) dress for the "elegant" evening and my husband has dress pants, button down shirt, sometimes sports jacket and tie, but sometimes no tie or jacket. I've seen old and young wearing baseball caps, jeans and shorts on the elegant evening in the MDR. Just because people may not be dressed formally or elegantly it doesn't mean they lack social graces if the cruise line doesn't enforce their dress code. Even the brand ambassador for Carnival, John Heald openly disagrees with the dress code, so that could be why the rules on their ship are not followed.

Internet - we don't use it on the ship.

Longer port stays - wish we were in Key West longer....

More outlets would be nice

All inclusive cruising - no thanks since we don't drink alcohol

Parents aren't teaching them. So in a way our generation shares the blame.

I'm a tail end Baby Boomer. I see not need to pack a tux or formal clothing for a 7 night Caribbean cruise where I just take a carry on bag. When I do a 2 week cruise in Europe I'll pack my tux and I look good in a Tux but most men do.

I am fine eating in the MDR of all cruise lines so I do not need more specialty dining. One night to go off diet in the Steak house and I'm good for the cruise.

When on a cruise I like to unplug, so I do not need nor want WiFi 24/7.

I pack and extension cord, so I'm good with the plugs provided, more would be better and USB ports would be great so I don't have to pack the plug - usb converter for Phone, tablet, camera and Chrome book.

On my last trip, the diminished dress code was at least enforced for those 18 and up on formal night. I watched several people in shorts being asked to leave. Most went back to their cabins and returned dressed appropriately.

I thanked the headwaiter for his actions.

Honestly, it is not the dress that bothers me, but the flaunting of the rules. It is an indication of where our society has gotten, and where it is heading. That is what bothers me.

Like I posted before, Princess stays true to dress code policy and unattended lounge chairs ... good for them!


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