Contributor Level: Cruise Director

Review by MC3812


In response to review, CrusinTim says ...

Just wondering, did you leave them in the safe when you were still onboard or did you realize you left them behind after you deboarded at the end of the cruise?

Tags: Caribbean - Eastern Disney Fantasy Disney Cruise Line

4 Answers

Contributor Level: Captain

Generally, only 1 person has access to the safe - the Chief of Security. It is unlikely a crewmember was able to open the safe and take the headphones, unless the safe was already opened (left behind at the end of the cruise, as Cruisin Tim put it).

Is it possible your daughter may have left them somewhere else where another passenger (far more likely scenario) took them?

Contributor Level: Cruise Director

Exactly BD.....When you deboard at the end of the cruise, you are told to leave the safe open for the next passengers to set the safe with their own code. If this is the case, yes, the cabin steward that cleaned the cabin after they deboarded "may" have taken them or, the new passengers discovered them on boarding and decided to keep them. If it was a situation where the were "stolen" while they were still onboard, it should have been investigated then...not over the following 3 months. Let's wait to see if MC3812 responds......

Contributor Level: Captain

Forgetting a personal item is probably something we have all done at some point in our lives. . . but I don't get a sense of how the cruise itself went from your review. Customer service aside, more detail as to the cruise would have been helpful.

Contributor Level: Captain

Headphones ? ‚ You've lost faith in Disney because of a pair of headphones ? ‚ Seems to me it's not only the headphones that are misplaced. ‚ Personally I think your priorities are misplaced. I have seen those $300 headphones and wonder, why ? ‚ Why would anyone spend that much on headphones ? ‚ My earbuds cost $10 and if I lose or break them ( who would steal them ? ) I get another pair. ‚ Sorry, no sympathy here. ‚ 


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