I am booked on the Zuiderdam on April 22 for the transatlantic repositioning cruise that ends in Copenhagen.
I requested that we be able to disembark the ship in Amsterdam two days early and was surprised to learn that the request for disembarking at that port has been "waitlisted". With this request being made seven weeks prior to sailing, I was shocked to learn that there even was a limit on the number of disembarkations. We have air travel booked from Amsterdam to Milan on May 8 and have made vacation plans to spend two weeks in Italy. The thought that we might not be able to disembark in Amsterdam absolutely never crossed my mind.
We have over 300 days of cruising over the last 17 years and I have never heard of such an allocation! A Customer Service agent at Holland America told me that the number of disembarkations is determined by the local port authorities and that HAL has no control over that number. She explained that the port authorities set aside a certain amount of time to do the disembarkations and therefore limit the number. In my opinion, the agents should be present for as long as it takes to process ALL PASSENGERS who wish to disembark the port! I would expect that Holland America might put forth more effort try to resolve this unfortunate situation on our behalf but, so far, I have not heard back from their "Ombudsman". We have been approved to disembark in the Zeebrugge on May 7 in case Amsterdam simply will not allow us to disembark at their port. This means we will have to miss one additional day of our cruise and find a hotel for the night as well as take the train to Amsterdam all because the port authorities can't be troubled to process two additional disembarkations! This is seems absolutely outrageous to me! Has anyone had a similar experience and what was the outcome?