Customer Service: Why It's Important
I got to thinking last night:
We were on RCCL Voyager of the Seas back in 2005. It was terrible. Bad food (except for Portofinos),bad service,understocked stores, all around bad. when we got home I called to complain,because complaining on board did nothing. We never complain unless it's really warranted. CS didn't care. Blew me off,no sorry you had a bad experience, nothing...
Well, since then, we have been on 8 cruises, and have brought at least one other couple on each cruise. All told, I estimate RCCL did not get about $75,000.00 from us and our friends. maybe not alot when you spread it out, but still.
As cruisers we can choose to spend our dollars anywhere, so you think the companies would try to keep us happy.
Carnival,Princess,Holland America,and Norwegian all have great CS. We have been on NCL 7 times,and on the rare occasion there is an issue,it is handled promptly.
What are your experiences with customer service? are you loyal to one line?why?