Contributor Level: Captain

Cruise Staff

Going through a lot of the reviews, I tend to see a theme of best service staff they encountered... Usually mostly the room steward and/or waiter.


What is everyone's thoughts? I agree with room steward, I don't remember a bad one...but waiters are hit and miss in my book. 


13 Answers

Contributor Level: Captain

I still keep in touch with a few  couple of the staff from my cruises. The  Bartender from my first cruise, she sends pictures of the kids. The waiter from the second cruise --showing off his new floors and lighting that we drew up together, and my room stewards kids university grad. There are good people everywhere, they are easy to meet and even easier to like. We all have to work for a living some of us enjoy what we do.


Contributor Level: Captain

I have had some great MDR staff and a few times bad MDR staff.   I can not remember a bad room steward.   All staff that I had on Celebrity has been great,  not joking around fun staff but very professional and friendly.    I will down grade a cruise for bad MDR staff.

Contributor Level: Captain

We have had good crew and great crew. We are still in touch with some of our wait staff and a couple cabin stewards.

Contributor Level: Cruise Director

The most memorable fella we had was named Wee and he was on the Carnival Freedom.  He was a room steward and the fella was part magician.  He would be in and out of our room and have it spotless in the blink of an eye.  Never forget him for sure.  There has been no shortage of poor wait staff at the bar, MDR, etc.

Contributor Level: Cruise Director

I have not had a bad experience with any staff member on my cruises. Granted I am still considered a newbie at 2 cruises with 3 scheduled. 


Then again, I am not an overly demanding spoiled brat & can go with the flow without getting my feathers ruffled when things do not go exactly as planned.


I tend to believe that people wake up in the morning to complete their job in the best manner possible. Unfortunately, jerk guests tend to ruin many moods and then staff have to manage the emotion of being treated like poo. Customer service isn't easy & I think they do a fine job!


Time will tell with our next cruise...but I won't be looking for trouble like some people do!

Contributor Level: Cruise Director

Toontes, I too am new to cruising with only 3 under my belt and a 4th in the works.  However, like going to a restaurant, we can identify when we have bad service.  Not that it ruins our day, but it certainly affects our opinion of said restaurant.  No different with cruising, we remember the good ones, but there are always bad ones.  It did not ruin my cruise, for sure!  I am there to have fun and relax and always make lemonade out of lemons.  Actually if life hands me lemons, I wonder where the salt and tequila are!  LOL


It is like you are saying, its all about perspective.  Big Smile

Contributor Level: Captain

I haven't ever had bad service on board.

I have had unimpressive on a few occasions, but mostly good to outstanding.

Contributor Level: Staff Captain

We never had a bad waiter.

I think that the room staff has to see you everyday. Not saying that all of them are really nice because they see you everyday. See below...This is Royals breakdown of gratuities. This is the automatic amount per day/per person that they will charge you, but if you want to give more to a particular person you will have to go to the pursers desk. Maybe they want you to try to give them more and you can at the pursers desk.




The automatic gratuity is $13.50 USD, or $16.50 USD for suite guests, applied to each guest's SeaPass® account on a daily basis. Here's how it is shared between your onboard service team:

  • Dining & Culinary Services: $8.30 USD
  • Stateroom Attendant: $3.85 USD OR Suite Attendant: $6.10 USD
  • Other Housekeeping Services: $1.35 USD OR Housekeeping and Suite Services: $2.10 USD
Contributor Level: Captain

Never had a bad steward.  The photo staff on the Gem were great ( the studio up on deck 11 I think )


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