Cruise ship takes on water - Navigator of the seas emergency

https://www.youtube.com/watch?v=D1Zq0MadgqM

16 Answers

Sounds like Captain did well, along side and everyone is safe. Maybe not happy but safe.

I think the Captain (and crew) handled it well.

The Captain surmised (correctly) that the passengers were in no danger. In order to not cause panic (and also not lie to the passengers) he decided to not keep the passengers informed.

Passengers have no right to be kept informed of any ship operations that do not affect them, such as this one.

They may (at the discretion of the line) be deserving of some type of compensation for an unscheduled change of itinerary, but that would be all.

As far as the passengers blocking the crew from doing their job, hopefully they were detained on board, put off at the next stop and barred from all cruise lines forever. 

 

Well, in the course of researching this (and thanks for putting it up), you will discover other "technical problems" with other cruise ships, across virtually every other cruise line.  I say this to any newbies out there...A ship is a complex piece of machinery...stuff happens...all the time..sometimes it gets fixed and no passengers are even aware...sometimes its more serious. Sometimes it screws up itineraries, and passengers should be compensated.  That's a whole other discussion.  

 

Having an alarm sound in the middle of the nite, in rough seas, and seeing crew in life jackets and not knowing what goes on is just plain wrong.  It would only make  a bad situation worse IMHO. Untrained passengers do not react the same way trained personnel are supposed to.  Lemmings, with bad, panicky, even combative attitudes.  Even the percentage of trained first responders or combat veterans on any given passenger manifest who are now traveling with their families aren't going to react the way they might under other circumstances with their buds.  I would expect some folks to panic, or do EXACTLY the wrong thing.  I have seen it with my own eyes.  But that's another discussion, and not for this board. The Captain should have kept everyone informed. Continuously...reassured every one..Continuously.  This isn't the Navy.  Its a floating Hotel.  More info, not less, would've helped.  I'd want to know whats going on, wouldn't you?

 

 

Sounds to me like it was well handled. Maybe they could have given the passengers a little bit more info but I cannot fault them for this. The passengers on the other hand need to learn to keep calm and listen. Maybe they need to stress that at the muster drills. In case of emergency or something happens ... "Keep calm and listen". If you hear nothing then no need to panic ... grab a martini and a life jacket and see how it pans out.

 

We can agree to disagree...you'll never convince me..."grab a martini and a life jacket"...perfect...mebbe everybody should have just gone back to bed....riiiiight…..

 

I agree with OGW here --

If the Captain were to announce that "the ship is filling with water, but there is no need to worry", what would the passenger reaction be? Probably mass panic with many injuries. Likewise if he had simply said "a piece of the ship just fell off and left a hole in the ship".

When I pay a cruise line to take me on as a passenger, I am implicitly trusting the crew to keep me out of danger. If the Captain decides that I do not need to know what is going on, then I trust that I do not need to know.

I am sure that the above mentioned martini will help my worry level go down.

 

Were the passengers uncomfortable with the way the Captain handled it? Undoubtedly.

Were any passengers hurt? No. 

[quote=BDRebel

If the Captain were to announce that "the ship is filling with water, but there is no need to worry", what would the passenger reaction be? Probably mass panic with many injuries. Likewise if he had simply said "a piece of the ship just fell off and left a hole in the ship"

[/quote]

 

Well, I'm not going to beat it to death, but I have to assume that as Captain, he would be able to give a message some what better than "the ship is filling with water, but there is no need to worry.." or even "a piece of the ship just fell off and left a hole etc etc..."  how about..."We have encountered a mechanical problem with one of the ships stabilizers, and for safety, have closed off a part of the ship.  No passengers have been affected, and the situation is under control. We are proceeding to XYZ for repairs, and will resume the cruise immediately afterwards.  We will keep you informed when there is any additional information. Bars and restaurants will remain open.  Especially the bars..Have a pleasant evening". Then, I would resume where I left off...sitting next to you guys at the bar...

 

An announcement such as that would simply raise more questions, as well increase the worry level of the passengers.

 

Every time I have cruised Princess, on an almost daily occurance, I have seen crew members scurrying about with their life jackets. I have also heard the disaster signal (7 short and one long on the horn) while in port. Princess has a habit of drilling their crew realistically and often.

 

Had I been on the NotS, as it happened, I would simply have assumed it was a drill. If the Captain had made any announcement concerning damage, especially having to close off a portion of the ship, then I would worry.

Are there any pictures of the stabilizer bar damage?  Curious if they were stabilizer "wings" or internal ballast pumping equipment.

On the video, they had a picture of the wing type.

It could have been a stock photo, though, having nothing to do with this matter.

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