Cruise Line Staff at the Port

I'm confused by the number of staffers from the cruise line working at the port - they mainly look "retired" and seem to rely upon normal port staff for problem issues.  One gentleman was literally screaming at everyone to "keep moving" as they exited and was causing more chaos than helping.  I said something to a security guard about why was that guy yelling and he said, oh he's a volunteer and likes to feel important.  Whattt?

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7 Answers

Walmart greeters perhaps?

Virtually all of the shoreside staff in US ports is contracted staff from a port services company like Intercruises. The cruise lines contract with them to handle embarkation and passenger services in the cruise terminal. Not only are there visa and other legal restrictions on foreign national staff working on US soil, there just wouldn't be enough crew on the ship to staff all those check-in counters and other duties in the terminal. 

I have heard off volunteers working as "port ambassadors" to help passengers move through the terminal, answer questions, etc.

Thanks I would bet he was a Port Ambassador - all wearing suit coats with Princess Logo I think.

Interesting.  I  thought they were actual port employees.

I actually got a PT job with Intercruises Happy... The running joke at our port is the pay is so small, we might as well be volunteering Crying

The key is the uniform. We wear a white button down shirt with a scarf or tie... If it is a ship/line employee you will see them in their uniform or Hawaiian shirt. 

 

Some of the ports do have volunteer ambassador programs too.

For one excursion, we were told to meet the group on shore.  We we got to shore, there was no one & I mean no one in authority to tell us where to go.  I collected all the lost souls looking for the same tour and corralled us together.  Finally the escort found us. This also happened at an airport.  Same result.  Sick together.

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