CrusinTim
Contributor Level: Cruise Director

Review by fromFLORIDA777

Costa Diadema is OVERPACKED, NOISY, BAD EXPERIENCE OVERALL

In response to review, CrusinTim says ...

"They require you to leave your luggage out the night before you disembark, so how are you supposed to shower and get dressed the day you leave?". If you have been on 4 - 6 cruises as you state in your profile, you would know this is the norm across ALL cruise lines unless you do self disembark where you carry off your luggage yourself. All you have to do is keep out the clothes you are going to wear when you disembark before closing your suitcases and put the day before clothes in your carry on luggage. It's really NOT that difficult to figure out!! It may be true that you had a poor experience but most of your comments sound as though you are just one of those passengers that can't be pleased no matter what. $3.50 for water, the norm. Unsupervised kids being obnoxious, the norm. Buffet being busy, the norm. I could go on but why bother. With 4 - 6 cruises experience, you should have been aware of these possibilities. I am!!

 

Tags: Europe - Western Mediterranean Costa Cruises Costa Diadema

6 Answers

noname111
Contributor Level: Captain

Thank you for posting your review. It is unfortunate that you had such a negative experience.

1. I agree w/CrusinTim in that if you have been on 4-6 cruises already, you should know that luggage is left outside your stateroom the night prior to debarkation as a rule unless you elect to do self-carry-off.

2. To get ready the morning of departure, you keep a change of clothes and toiletries with you and use a carry-off (or a plastic bag even), then add those items back to your main luggage when you pick it up in the terminal. 

3. Unruly children is poor or absent parenting primarily but ship's security should have intervened and it is an inappropriate behavior that fellow passengers are subjected to when neither parent nor security are accountable for addressing the problem.

4. Beverage packages are clear in terms of what they include and don't include.  Usually, there is a bottled water package which is separate from the other beverage packages. Next time, be sure to read the fine print or ask because cruise lines vary.

5. Cruise ship internet is via satellite and this is a notoriously bad problem across the industry.  Sounds like their interface had some issues but the slow speed would not have come as a surprise to me.

All the other issues raised are awful. There is no excuse for a cruise ship to not have enough chairs, lounges, etc. I hope your next cruise goes much better than this one.

 

glomarrone
Contributor Level: Admiral

 

How sad that you had so many bad experiences on this cruise line.  Perhaps for your next cruise, you need to book with another line.  Please visit that cruise line's Website so there will be less surprises. By the way, I always bring my own water bottle with me and refill it for shore excursions.  I think that during busy dining times, service suffers in the buffet.  I usually have trouble finding a clean table at the buffet.  I get my table first before getting my food.  If the table isn't clean, I notify a crew member who cleans it before I return with my food.  I don't mind sharing a table.  I have met lots of nice people this way. Yes, elevators are crowded and on embarkation and disembarkation days many are reserved for luggage transportation.  This happens on all cruise lines.  Try to use other than the centrally located elevator banks.  I really hope that your next cruise goes smoother for you.  Avoiding holidays and summer vacatimes, should cut down on the numbers of kids.  Please let us all know how your next cruise by writing a review.

 

max1985
Contributor Level: Deck Hand

I don't think kids have to leave their luggage. it's a good idea to use their cases to keep your belongings for daily use (shower, shaving, etc) here are some samples to look at http://bestkidsluggage.com/

ItaVero
Contributor Level: Captain

Poor Costa - ever since that horrifying disaster off of Italy I don't hear a lot of good things about them. We ran into a couple of Costa ships sharing berths this last month while cruising on the Crown Princess around South America and (coincidence or not) their passengers seemed unaccountably rude, arrogant and pushy.

JCOAKML
Contributor Level: Captain

Have you tried MSC cruise line?  My coworker and his wife are regularly going to Europe to sail on them and speak highly of them.  Sounds like it's time to drop Costa. 

glomarrone
Contributor Level: Admiral

Sorry to read that you had such a poor experience.

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