Conflict at Sea with Casino Staff

On my recent B2B, I frequented the casino a lot during the first three sea days when I was traveling solo. Much to my surprise, the casino host was not only unfriendly, she was down right rude. I was entitled to a $250 cash credit from a previous cruise and after 3 days, they still couldn't or wouldn't locate the offer. The host became very sarcastic and condescending to me and I lost it. The casino manager became involved and apologized profusely, talked to other employees who had witnessed the rudeness and spent the next five days comping my son drinks, sending us to Crown Grill etc. The host approached me later and yelled at me that she was going to lose her job because of me. I said no, if you lose your job it's because you have the people skills of a gnat. First time ever on a cruise that I experienced a really bad employee.

9 Answers

That's too bad. Happy that they comped you.

I hope that you would send a letter to the cruise line and let that know that after the manager stepped in that the bad employee still came up and yelled at you blaming you for her loosing her job. Who knows you may get a discount cruise out of it.

Luckily, I have never run into such an experience. I admit that on a rare occasion I did have to persevere when attempting to right a wrong but it was stupidity rather than rudeness that was the problem.

Sorry to hear you had a bad experience, but sometimes it happens. I have encountered a few along the way, but usually it doesn't escalate to that level. Glad it didn't ruin your cruise!

Today's youth believe everything is someone else's fault.

Its your fault I'm losing my job.

Its the teachers fault I got a C.

Its not my fault I didn't get hired, the test was biased ( or, I didn't know I was going to have to pee in a cup. I wouldn't have smoked those joints last night )

To hell with her. I can only be pushed so far. She crossed the line in the sand.

So sorry. We've never had anything like that happen.

She thought Id back down which made me more angry by implying I would cause her to lose her job. You bought the rope you put it around your neck and now you've kicked the chair out beneath you. I have no sympathy..

Good for you for standing up to her, good for the manager to step up and make it right. I have not ran into a rude crew member, just an arrogant Maitre d. I called him on it, a bottle of wine appeared at my table.


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