CrusinTim
Contributor Level: Cruise Director

Review by TravelAngel08

Did NOT meet expectations!!!

In response to review, CrusinTim says ...

I hate to burst your bubble but read your contract. There is a statement (and always has been one since I've been cruising) in the cruise contract that indicates the Captain has the right to change the itinerary for reasons such as weather or vessel malfunctions just to name a few reasons. The Captain of the vessel has the charge of not only the ship, but the souls onboard (including you). He would not put the ship or it's passengers in harms way regardless of how you feel slighted by your itinerary changes. Also, the line does not have to give you anything for changing the itinerary so feel glad you got something. You were on a cruise. It didn't sink. You got some recoupment. Get over it!

Tags: Celebrity Cruises Bermuda Celebrity Summit

2 Answers

TravelAngel08
Contributor Level: Purser

First of all, you are not bursting any bubble and the smart ass comments are not appreciated.  If you had read my review more carefully, "While changes in itinerary should be expected due to weather conditions, the revised ports of calls such as Port Canaveral and an extra day at sea did NOT meet expectations at all".  I am simply stating that those revised days on the new itinerary did not meet my expectations even though that might have been the only options they had.  While the cruise is not obligated to offer any additional compensation, in my opinion they could have satisfied the unhappy passengers more with future cruise credit.  Several people who reviewed the same sailing here feel the same way.  Again, this is only my opinion and I know I am not 'entitled' to anything based on the contract.  I was also frustrated because I was told to submit the feedback to their corporate office online post cruise, and I had done this twice already with no response for a few weeks despite their website saying a response should generally be given within 48hrs, hence adding to the poor experience of this trip and post trip overall.

SimonCommunity
Moderator
Contributor Level: Captain

I think TravelAngel's review is fair and factual and appropriately represents her opinion: the revised itinerary did not meet her expectations and the compensation offered was also not satisfactory. My view of the sailing may have been different, but her review reflects what she thinks. Let's remember Cruiseline.com's Golden Rule: "Be polite. As a diverse community of people with differing opinions, it'€™s important to respect those differences and be courteous to one another." 

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