My man & I sailed September 29th, for a 10 da cruise, arriving in Rome airport started our nightmare, he was in a wheelchair which wasn't attended to positively, 3 celebrity agents gave us 3 different answers to questions, no one to help us W/ our luggage, when we finally got to our luggage it was sitting by turnstile by itself, leaving it vulnerable to anyone, since we were held in a room waiting for someone to help us, no help, finally the person W/ celibrty had to take our luggage, to appropriate place to board bus, terrible services. Was told by airport staffers, it wasn't her place to help w/ luggage, try to manage 2 carry ons, 3 pieces of luggage & a wheelchair, not to mention, I had hand surgery a few months earlier . . . Arriving @ ship went pretty good, but finding out that they didn't apply my mans premier wine pkg to his sea card, we payed for everything 3 mos prior, bac to passengers service, then found out w/ my premier drink pkg, I was only allowed to get one drink @ a time, WHAT . . . I have a beer & a shot when I drink, but OH NO, You have to have another card, why did I pay for a premium pkg, we weren't gonna pay for that, since he had a wine Pkg . . . Our meals in dining room were so so, steak being so tuff, my waiter had to cut it, & it just got bigger when chewed, we both didn't eat that meal, tried the sirloin stk, medium, STILL unacceptable, it seemed like after I complained to the desk, everything went south . . . We were moved from the front of the dining room to the rear, making it harder for the Mr. to negotiate through the tables, being on his cane, but to our delight we got a FANTASTIC waitress, Marsha, & her staff. Some of the staff were rude, not to mention passengers were the same, having NO consideration for the handicapped. We tried the Mask Grille repeatedly for cheeseburgers, but constantly cold, even after complaining to staff. Drinks at the upper bar was inconsistent, having to ask for more shots, what a disappointment, NO excuse, being in the bar restaurant business, I was totally unhappy. We were givin a complimentary dinner for the Porch, which we saved, upgraded to the Lawn Grille for steaks, I only eat filets, OMG, the service was sporadic, we ordered medium steak, got medium-rare, when cut into there was NO juices flowing, NO seasoning, the Scallops weren't done, but were seasoned well, we even asked if the steak was seasoned, was told yes, but of course was NOT. We bounced back & forth from dining room & buffet, trying to get a decent meal, what a disappointment, for the price we payed I exspected better quality meals, food was cold on buffets also on some foods. We went out to Turkey, which was Grt, but paid for the pop off & on, which we were quoted $20 a piece from desk, but the was charged $39.99 from Co. They had NO respect for the handicapped, leaving us behind when going to buses, my partner had to stop & rest while the others disappeared. I had NO idea where to meet bus, I went back through security to get his wheelchair to take him back to ship to get a refund, finally we made it back, I was totally horrified by the treatment that was put upon us, finally one of the cruise directors took us to another bus, which we weren't told of that time schedule, left his chair in a closeur closer to buses, so we went, Ha-Ha, all they did was go around the city in circles, how many times can we see the same thing . . . Was a rip off . . . Bac to ship, we finally went to the Porch for dinner, only to be totally disappointed in that meal, picture showed colossal prawns in picture only to get smaller ones, the cold tower was a joke, what a disappointment, we were told, he only had a classic wine pkg, but not true, it seemed as though they didn't know how to read the sea card pkg's . . . What's wrong w/this picture . . . We only had two great meals, being Prime Rib & Beef Wellington, choices were repeated a lot on appetizers, totally disappointed. . . Entertainment, we should have researched the club scene, NONE, standing around Foyer was unacceptable, definitely not enough sitting, but we made the best of it, have never been on a ship that was suppose to b a 5.5 rating as bad as this one. We thankfully had a great room porter . . . Louis, & our wait staff for dinner, Marsha, I will never promote this ship it was a nightmare, I wasn't the only one that had problems, which I overheard while I was at the desk trying to resolve problems, & talking to other people on ship. Good Luck to others . . .
Review by cfisch63
In response to review, Beverlystone says ...
cfisch63 - I appreciate your thoughtful review. Thank you! We enjoyed the Reflection cruises we took in 2015.
Beverly - You should write your own review rather than post a rant in response to someone else's positive comments. That way, your can specifically rate your experience.
So sorry to read about all the things that went wrong with your cruise. I hope your next cruise goes smoother.