I appreciate the comments, and to Kknorr0320, no, we did not see the other ship until after we dropped off our luggage. CruisinTim, you are exactly right, we should have had cash (it was a strange situation that we didn't) and I should have had a change of clothes and my supplies (not meds), and from now on will make sure both things happen. But 4 days worth of what I needed would not fit into a carry-on (supplies, clothes, shoes,hair, makeup), so I still would have been screwed. But you are wrong about going online the day before to get the luggage tags--we tried to do that and Celebrity told us it was too late, and that we would have to get them at the loading dock from the porter. And the point really is that we made them aware an hour BEFORE we left the dock that it was crucial that we had our luggage, or we needed to disembark, and we were told that all was fine and that it was on board--THAT was negligence on the part of the concierge and Celebrity, and then to be brushed off (I was not offered the $700, I had to fight for it) and told if I went above her head, she was taking away what she previously offered--that is unacceptable!!! The comparison with Southwest has nothing to do with handling luggage--it has to do with how they treat their customers when there is a problem, whether it is their fault or not..