glomarrone
Contributor Level: Admiral

Carnival updates its loyalty program

Carnival recently changed its loyality program rewards.  Gold level will no longer be Invited to a complimentary cocktail party.  They will, however, receiver a voucher for a complimentary drink at any bar.  More cut backs.  Carnival states that the reason is because too many passengers have reached higher levels.  Now they can use smaller venues for the cocktail parties.  

Tags: Carnival Carnival loyalty program

7 Answers

JusMe
Moderator
Contributor Level: Captain

I read of this on John Healds blog.   I posted my 2 cents worth there.   Giving a Drink coupon only usable on the last night of the cruise is like the drink coupon I already get form Carnival that is only good on sea day Brunch.  Not all of us want to drink at breakfast,  mid day or on the last night when we have to be up early to get off the ship the next day.   I suggest the coupons should be good any time of the cruise.   it cost Carnival the same to give a drink any time it is poured so why limit it to a lot of people can not use it ????

The reason for the change was stated that so meany people attended the party it was to big for the venue.   I suggest they have the small Platinum and Diamond party in a small venue and keep the gold party but put it in a larger venue.

Giving people Drink Coupons that are very limited is giving a lot of people nothing.  I enjoy Carnival but the Loyalty program is not as good as RCI.

noname111
Contributor Level: Captain

Unless the itinerary is spectacular, it is unlikely that we will book another Carnival cruise again. It's not like it is our favorite line but the constant cutbacks and adjustments are off-putting. 

This raises another question in my mind... why is it that cruise ships loyalty events revolve around cocktails. Neither my husband nor I drink alcohol yet we are constantly invited to cocktail parties or receive comps that are alcoholic in nature. We politely decline, time after time.  A few sent chocolate-covered strawberries or similar instead... others have not bothered to understand why we refused the "gift".

I could care less about a cocktail party, but some other form of recognition would be nice. Otherwise, it seems that the line really doesn't appreciate our business.

glomarrone
Contributor Level: Admiral

Both of you have very valid points.  Why restrict when you can redeem the voucher?  Why not give Gold level a separate party?  Why not offer a voucher for either a drink or a monetary amount to spend in the shops?  

JusMe
Moderator
Contributor Level: Captain

The drink vouchers can also be used for specialty coffee on Carnival.   On other lines I get a can of soda and a munchies basket in my cabin and I have gotten a couple nice Terry Cloth  bath robes from RCI.  Now that I'm Diamond on RCI it is cocktails every night before dinner.   Also on RCI my level transfers to any of its sister lines,  but all lines do not combine so I can not take my RCI Diamond and my Celebrity Elite and combine them for the supper high up category.

Bubba54
Contributor Level: Captain

I agree the above posts, I have not cruised with carnival in years. But a drink voucher on the last day that's bunk. I really don't care about the parties, but when you take something away you need to think how it will effect your base. I think carnival missed the boat on this one.

glomarrone
Contributor Level: Admiral

Hopefully Carnival will accept these vouchers eventually on any day.  Stay tuned.

oh2bcruisin
Contributor Level: Cruise Director

it is bad enough to be uninvited to the past guest party (as if 3-9 cruises doesnt somehow make you a past guest), but to offer a free drink that can only be used on the last day after 5pm is ridiculous.  They might as well have added that the coupon could only be used if you had pink hair, or a nose ring, or both!  Come on Carnival...be reasonable, and stop being cheap!

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